Helping bring connectivity to the Spirax Sarco products.

Architect IoT solutions for potential customersProvide product demonstrationsCreate Statements of Work (SOW) and Proof of Concepts (POC) for OEM and enterprise customersAssist support organization reproducing and resolving complex issues

Provided technical guidance (as trusted advisor) for connectivity and IoT solutions to customers in various industries. Guided customer's connectivity options and their migration from 2G/3G to 4G and LTE-M.Worked closely with the support organization in order to improve procedures to decrease issue-resolution timesCollaborated closely with customers and the internal support teams (level 1 – level 3) on complicated issues in order to resolve them quickly.

Consultant and liaison to Telit’s two highest revenue IoT customers. Worked closely with customers to gather requirements, design solution, assign work, implementation and test. Solutions were implemented using Telit’s deviceWISE platform, Lua, C/C++, on Linux systems Led team that designed and developed solution for tracking cooking oil at restaurants and sending the data up to the customers enterprise system. IoT project was implemented in six months. Worked closely with the customer to gather requirements, assign work, train team members, implement solution, and test.Managed project, designed and helped implement solution that provides refrigerated container tracking and sends the data up to the customers enterprise (MySQL database). Reverse-engineered solution and then re-designed it utilizing Telit's latest IoT solution. Created project plan and managed project. Project was completed on time.

Regional account manager for Kenan (BSS solution) and Comverse mediation customers with total revenues of $20 million, responsible for positioning Comverse as strategic vendor. Drove the sales direction and strategy for customers in the region Identified business opportunities and single point of contact directly responsible for negotiating contracts and providing quotes for enhancements, upgrades, and all customer business needs Responsible for leveraging long term, high level relationships to generate incremental revenue

Ensured excellent customer support, responsible for issue management and escalations, contract management, and tactical delivery and execution of post-sales support activities. Staff up to 17. Directly managed a 17-member team geographically dispersed throughout the United States, Mexico, and Canada. Provided necessary training to improve issue resolution times Maintained customer satisfaction by leading teams to consistently meet SLAs over 92% of the time and customer satisfaction scores of 8 out of 10

Team manager of 30 employees, responsible for all personnel activities including compensation, performance reviews, career goals, and separation. Successfully completed all projects including a $2.5 million Year 2000 compliance project for a utility billing system Responsible for customer satisfaction, project success, and many initiatives which were critical to the success of the organization, such as Process Improvement

Designed and developed applications using C, C++ and Object-Oriented methodologies on UNIX and Windows NT.