Emilio Aragon Email & Phone Number

Knoxville, Tennessee, United States

In charge of coordinating and assigning tasks to team members, ensuring efficient utilization of resources. Conducting regular team meetings to discuss ongoing projects, challenges, and training needs. Oversee the maintenance and configuration of computer networks, servers, and related hardware and software components. Diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance. Implementing security measures to safeguard the organization's network, data,… Show more In charge of coordinating and assigning tasks to team members, ensuring efficient utilization of resources. Conducting regular team meetings to discuss ongoing projects, challenges, and training needs. Oversee the maintenance and configuration of computer networks, servers, and related hardware and software components. Diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance. Implementing security measures to safeguard the organization's network, data, and communication systems. Planning, coordinating, and executing network-related projects, including upgrades, installations, and expansions. Show less

United States

Proficient in Office 365 Administration, and cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure. Skilled in Disaster Recovery planning and execution, Threat & Vulnerability Management, Powershell scripting, Process Automation, and Incident Response protocols. Experienced in Security Information and Event Management (SIEM) implementation and Cybersecurity strategies.Depth knowledge of Internet Protocol Suite (TCP/IP) and Voice over IP (VoIP) technologies. Proficient in IT… Show more Proficient in Office 365 Administration, and cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure. Skilled in Disaster Recovery planning and execution, Threat & Vulnerability Management, Powershell scripting, Process Automation, and Incident Response protocols. Experienced in Security Information and Event Management (SIEM) implementation and Cybersecurity strategies.Depth knowledge of Internet Protocol Suite (TCP/IP) and Voice over IP (VoIP) technologies. Proficient in IT Operations, Windows Server Administration, and network analysis tools like Wireshark. Specialized in Network Topology optimization, and Network Security protocols.Responsible for Salesforce applications, including page layouts, fields, workflows, process builder, and Lightning components, aligning the system with specific organizational needs.Implementing robust security settings, profiles, roles, and permissions in Salesforce, ensuring data security and compliance with company policies. Show less

Managed comprehensive network support activities using optimization and monitoring tools for over 150 retail stores across five states (Colorado, Texas, California, Nevada, and New Mexico). Provided expert support in building and maintaining network and compute equipment, collaborating with internal teams and supporting other territories through coaching and training. Monitored network events, ensuring seamless installation and configuration of switches and routers.Collaborated closely… Show more Managed comprehensive network support activities using optimization and monitoring tools for over 150 retail stores across five states (Colorado, Texas, California, Nevada, and New Mexico). Provided expert support in building and maintaining network and compute equipment, collaborating with internal teams and supporting other territories through coaching and training. Monitored network events, ensuring seamless installation and configuration of switches and routers.Collaborated closely with an internal high-level support team, addressing server and network troubleshooting and maintenance. Demonstrated advanced expertise in utilizing tools such as Active Directory (AD), MDM remote management, Team Viewer, RDP, BMC remote, RSA Tokens, and various software applications. Installed, configured, and maintained Cisco Legacy and Meraki Firewalls, Switches, Access Points (APs), VoIP systems, POS systems, and audio/video marketing technologies.Played a key role in implementing and maintaining ticketing systems such as Foot Prints and Service Now, ensuring efficient tracking and resolution of technical issues Show less