Responsible for the support and implementation of VIEW across thyssenkrupp Elevator in line with IT and business line stakeholders, including timeliness and resource allocation. Actively involved with and contributing to the development of VIEW design and business process alignment across all business lines. Simultaneously and in conjunction with Global and BU functional leadership teams, standardizing VIEW process design to fit differing regional needs.

Coordination, development, and content contribution in all field training programs in alignment with Global Service platform with active involvement in assessing local technical competencies and gaps.Assistance in creation of strategic staffing models for key functional roles in service operations departments. Through hands on involvement with internal operations teams, actively track, support, encourage and mentor operations teams and management across the Asia Pacific region towards key operational lead indicators. Identify gaps and recommend proactive staffing adjustments/structures in all required for fulfillment of service delivery.Actively develop and support initiatives that drive improvements in the realm of cost management and operational efficiency

Responsible for designing, developing and implementing major projects in Asia Pacific through the coordination of respective OUs, working closely with the service team in respective OUs on performance improvement and revenue generation.Develop understanding of the markets in Asia Pacific and build regional business plan to maximize tkE’s market position consistent with available resources and strategic direction with active involvement and support on future VIEW and Daproh roll outs and implementation projects across tkE.