Emilio Polanco Email & Phone Number

• Responsible for planning new business projects and initiatives • Manage and update the firm’s offering materials and regulatory filings by making revisions • Create procedures and resources to diminish workflow concerns• Maintain existing reports and digital filings• Liaise with agencies, the court, and community to ensure proper execution of legal matter• Foster and maintain relationships with various other offices and community members• Prepare and mail Welcome Packages to potential new clients with promotional material to further foster engagement• Enter case information in a clear, accurate and concise manner into management system• Prepare, draft correspondence and complete immigration forms• Lead content curation: curating engaging, relevant and goal-driven content for social platforms and website• Manage all social media community; responsible for engaging with online influencers• Attend court hearings, provide feedback on court-ordered translations; and implement content calendar• Track growth and engagement, and reporting on social media analytics • Organize customer lists for segmented mailer distribution• Translate legal documents from Spanish to English, vice versa• Gather evidence to compile Petitions/Applications and file with government agency• Interview, assist in the intake of new clients; and receive, organize, and scan all client records• Perform legal research, prepare memorandums to file, and assist attorneys with all aspects of a case, as needed

• Maintained aesthetics and cleanliness of the store through promotional visual merchandising• Developed Instagram presence to build customer engagement • Expanded customer database increasing credit lines and surpassing standards• Provided exceptional support by recommending the right products and services to maximize sales• Greeted guests, establishing a friendly, positive encounter for each visit• Consistently improve level of customer satisfaction through proper presentation• Devised plans to increase sales by maintaining customer relationships and setting high personal sales goals• Effectively able to multitask numerous responsibilities with minimal supervision• Managed administrative work through inventory, customer follow up, and familiarizing myself with the fine jewelry and company policies• Attended and actively participated in product training courses

Harlem 5

• Managed new scholar files, researching further information to ensure accurate data • Improved and consolidated spreadsheets and systems, increasing efficiency and accuracy • Booked meeting rooms and conference facilities to host parent meetings• Lead difficult parent meetings in Spanish regarding hold overs, suspensions, and club payments• Crafted daily attendance reports, weekly newsletter, and outgoing correspondence to facilitate communication across families, staff, and network• Monitored and tracked email campaign results though MyEmma and Google Analytics• Managed social media, including analytics and media metrics, to successfully increase Facebook engagement• Maintained inventory of office supplies and replaced when necessary• Assisted coordination of bi-weekly events to welcome new families, and educate on subjects such as healthy living and academic development • Fostered a resourceful atmosphere to allow parents the autonomy to develop school-home rapports• Cultivated and sustained long-lasting relationships with families by providing excellent, empathetic services• Managed agendas and appointments for Principal and Leadership Team• Answered incoming phone calls• Responded to voicemails and electronic mail in a timely manner• Followed strict confidentiality regulations concerning scholars to maintain relationships and adhere to FERPA laws• Acclaimed written and verbal communication, efficiency, organization, and ability to learn quickly

Lodewick Visitors Center

• Partnered with senior administrators, cross-departmentally, to gain deeper understanding of University policies and programs• Utilized effective public skills to relay academic, personal, and extracurricular University learning experiences • Provided compelling information sessions and guided campus tours to 60 prospective students • Trained new colleagues to hone their public speaking and customer service skills• Answered incoming calls professionally and transferred them to respective individual• Selected to serve as University representative from a highly competitive pool of over 100 applicants

Storrs, Connecticut

• Develop a positive learning environment to foster community strength through various programs• Plan, market, and implement student learning opportunities on topics such as community, connection, social justice, and wellness to promote a safe, communal living environment for all students• Bolster one-on-one connections with 30 residents to ease the college transition

Willimantic, Connecticut

• Advised people who are unemployed or underemployed with the job search process through résumé, cover letter, and interview techniques• Created promotional and marketing materials in Spanish• Utilized Adobe Publisher as a digital production software to design promotional and marketing materials• Managed and completed background checks for applicants via web-based engines and phone interview• Operated the CAPTIAN software for client case/data management

Storrs, Connecticut

• Share information and distribute materials via email, telephone, and in-person• Execute miscellaneous receptionist duties as directed