Maria Florencia Emiliozzi Email & Phone Number

Copenhagen, DK

Søborg, Region Zealand, Denmark

• In my role as a Support Consultant, I take on multiple roles to ensure seamless operations and exceptional customer satisfaction. My key responsibilities include:
• Service Manager: Aligning customer and partner expectations with our Operations and Application support teams ensuring top-notch service.
• Escalation Manager: Handling critical issue escalations from customers, partners, and internal stakeholders impacting daily business.
• Application Incident Manager: Diving deep into specific issues, either independently or with team collaboration, to ensure prompt and effective resolution.
• Application Problem Manager: Identifying and analyzing recurring issues, reporting patterns, and recommending comprehensive solutions.
• Customer Support Manager: Delivering excellent customer service, aligning expectations, and providing what customers need for optimal satisfaction and efficiency.In this multifaceted role, I am growing as a.

Copenhagen, Capital Region, Denmark

• Acted as a key stakeholder in the grand opening of the first own shop in Copenhagen, planning, and leading every phase of the process.
• Worked closely with the Operations Manager, providing oversight across the day-to-day administrative, operational, and financial activities at the location.
• Undertook responsibility for recruiting, training, and empowering staff members through comprehensive training programs, ensuring their ongoing development and success.
• Established and refined operational frameworks, alongside essential policies and procedures, to streamline operations and enhance overall efficiency.

Tandil, Buenos Aires, Argentina

• Functional Support – JD Edwards EnterpriseOne 9.2
• Contributed as a member of the support team working with the financial and supply chain modules.
• Analyzed and resolved incidents within the SLA (Service Level Agreement), overseeing Latin American markets.
• Client: Avon and Natura LATAM.

Argentina

• Functional Support – JD Edwards EnterpriseOne 9.2
• Acted as a member of the support team, specializing in financial and supply chain modules.
• Analyzed and resolved incidents within the Service Level Agreement (SLA).
• Client: Avon and Natura LATAM (cosmetic companies).Implementation of the Expense Management Project – JD Edwards 9.2
• Contributed as a member of the project team in the finance area.
• Facilitated the creation and execution of UAT (User Acceptance Testing).

Argentina

• Implementation of the Archway Interface Project – JD Edwards 9.2
• Contributed as a project team member in the supply chain area.
• Facilitated the creation and execution of UAT (User Acceptance Testing).
• Provided hypercare support during the transition period.
• Client: LifeScan Canada (diagnostic systems manufacturer with products focusing on the diabetes market)Implementation of the TSA Exit project – Order to Cash – JDE 9.2
• Acted as a member of the project team in the supply chain area.

Buenos Aires, Argentina

• As an Accounting Assistant, I was responsible for:
• Transaction Recording and Journal Entries: Accurately recorded daily financial transactions and processed journal entries to maintain precise and up-to-date financial records. This included calculating accruals and.
• Bank Reconciliations: Conducted thorough bank reconciliations to ensure all transactions were accurately accounted for, promptly identifying and resolving any discrepancies between the company’s records and bank.
• Expense Management: Managed and processed employee expense reports, ensuring adherence to company policies and timely reimbursement.
• Month-End and Year-End Closing: Assisted with monthly and annual closing activities, including the preparation of balance sheet reconciliations, to ensure accurate financial reporting and compliance with relevant.
• Financial Reporting: Prepared comprehensive monthly and annual financial reports in accordance with local and international accounting standards (GAAP/IFRS), facilitating informed decision-making by senior management.

Tandil, Buenos Aires, Argentina

• As an Auxiliary Administrative Assistant in the family hardware store, my responsibilities included:
• Stock control: Managed and monitored inventory levels to ensure optimal stock availability and reduce overstock.
• Purchase orders: Coordinated and processed purchase orders efficiently, ensuring timely restocking of products.
• Suppliers payment management: Handled all aspects of supplier payments, maintaining accurate records and ensuring timely payments to maintain strong supplier relationships.
• Price Updates: Regularly updated product pricing to reflect market changes and promotional offers, ensuring accuracy and competitiveness.
• Bank procedures: Conducted routine bank transactions, including deposits, withdrawals, and account reconciliation, ensuring financial accuracy and compliance.

Public Accountant, Accountancy

Bachelor Of Economics And Organizational Management, Economics