Emil Johansen Email & Phone Number

Denmark

København, Hovedstaden, Danmark

As the Head of Digital Customer Experience, at Business Development & Technology, I lead a dynamic team of talented business developers and service designers specialising in online experiences, CRM, and service design. Our collective objective is to elevate customer interactions through prioritised omnichannel strategies and leveraging technology enablers. We work to enhance the customer experience and sales flow through meaningful, scalable digital solutions, and actively contribute to… Show more As the Head of Digital Customer Experience, at Business Development & Technology, I lead a dynamic team of talented business developers and service designers specialising in online experiences, CRM, and service design. Our collective objective is to elevate customer interactions through prioritised omnichannel strategies and leveraging technology enablers. We work to enhance the customer experience and sales flow through meaningful, scalable digital solutions, and actively contribute to optimising our organisational structure for efficiency and wellbeing. Show less

Ballerup, Hovedstaden, Danmark

As strategic project lead in Tryg Private I cover all aspects of commercial project management and strategy from initial analysis and scoping to implementation and benefit realisation. In this role I directly impact Tryg's growth trajectory trough strategic partnerships with a high degree of cross-functional involvement and significant monetary and strategic impact. I define and manage the entire project lifecycle, from initial diagnosis and business case design through to development and… Show more As strategic project lead in Tryg Private I cover all aspects of commercial project management and strategy from initial analysis and scoping to implementation and benefit realisation. In this role I directly impact Tryg's growth trajectory trough strategic partnerships with a high degree of cross-functional involvement and significant monetary and strategic impact. I define and manage the entire project lifecycle, from initial diagnosis and business case design through to development and implementation of the project findings into the business. creating growth through external partnerships I am responsible for a complex stakeholder environment, project governance, resource management, business case and business development. Show less

Ballerup, Hovedstaden, Danmark

As strategy and management adviser in Tryg I work as a business partner to the VP of Claims and director of Finance & Development with a wide pallet of organisational and strategic implementations to the day to day business. I support and help drive Tryg's digital business transformation implementing a new claims handling system and lead minor It-projects. In this position I had a superior overview and was always one step ahead, handling issues pro-actively, and striving for optimal… Show more As strategy and management adviser in Tryg I work as a business partner to the VP of Claims and director of Finance & Development with a wide pallet of organisational and strategic implementations to the day to day business. I support and help drive Tryg's digital business transformation implementing a new claims handling system and lead minor It-projects. In this position I had a superior overview and was always one step ahead, handling issues pro-actively, and striving for optimal results while maintaining a positive attitude. Furthermore I helped implement and develop strategic initiatives as well as dived into processes in order to bridge them to IT solutions for process optimisation. Show less

As a strategic advisor on board the Danish warship Iver Huitfeldt it was my duty to keep the crew updated on the overall political and security situation in the area in order to combine the strategic level with the tactical manoeuvres of the ship. I was the link between the crew of the ship and its management.

Afghanistan, Kabul

Taskforce 13 is an interdepartmental group formed by the Ministry ofDefense, Ministry of Foreign Affairs, The Immigration Office and militaryleaders. I have been deployed on 8 tours to Afghanistan as interpreter andsecurity adviser.

Copenhagen Area, Capital Region, Denmark

As the only full-time employee in the organisation I managed the daily operations and answered directly to the board of directors.I was in charge of the entire administration, structure, planning and carryingout the company's core product, which was seminars for army veterans. Velkommen Hjem is a union, owned by +40 private companies of whom I was in daily contact with to coordinate their initiatives into supporting veterans into civilian jobs.

Copenhagen Area, Capital Region, Denmark

Senior consultant (external) at Guardian security risk management.

Copenhagen Area, Capital Region, Denmark

As team leader at the Royal Danish Officer Academy I developed, planned and implemented a 6 month compressed military program, in order to support the Danish contingency in Afghanistan, Iraqand Ukraine.

Afghanistan, Kabul, Kandahar, Mazar-E Sharif

Ability to work across functions, disciplines and culturesCoordinator and point of contact for +50 local interpretersSecured transparency and anti-corruption through data and digital workstreams. Military assistant (MA) to the brigadier general. Received British Brigadiers commendation for an extraordinary effort.

Seychelles

Special Advisor & interpreter to the UN | 2017 (45 days)Assistance and support to The National Drug Enforcement Agency and the Supreme Court of Seychelles.

Kabul, Afghanistan

Hillerød

Developed an english curriculum for the academic year of 2010 - 2011. coordinated interdisciplinary courses with other teachers.taught English to an multi-ethnic class of 18 students at various levels.

Master Of Arts - Ma, Middle Eastern Studies, Persian, 11.5

Master in Middle Eastern Studies, Persian, University of Copenhagen - Iranian political economy and foreign policy - JCPOA Nuclear deal.

Minor, Business And Development Studies

Minor (Cand.Ling. Merc) in Business and Development Studies, CBS - Compressed study focusing on international business and economic.

Bachelor'S Degree, Near And Middle Eastern Studies

1St Lieutenant, Military Linguist Program, 10.5

Leadership - Academic elite program: language, strategic planning and leadership - Intelligence officer - Professional interpreter.

Bachelor Of Arts (Ba), International Business Communication & European Studies

Exchange Semester, Economics

Studentereksamen, Afsætning