Intern Support Technician
Current- Provided support to TxDOT employees by remotely accessing and troubleshooting their systems, ensuring smooth installation and configuration of engineering software applications. - Gained hands-on experience with CAD systems such as Bentley, MicroStation, and other engineering tools, assisting engineers in optimizing their workflow. - Collaborated with team members and end users to resolve technical issues and ensure timely delivery of support services. - Maintained documentation of software installations, configurations, and issue resolutions to enhance future support efficiency