Emilse Victoria Paez Email & Phone Number

Buenos Aires, Argentina

Product owner (PO) of a web tool that is the core for teams internal quality control and performance review, as well as the baseline for internal and external quality reviews and international certifications (ISO, SOC, CMMI)Provide business and processes insights to guide the product definition.- Coordinate priorities and gather requirements from different stakeholders.- Cooperate with Dev Team to get the requirements to create the product backlog.- Prioritize User Stories according to the business needs.- UX and VD designs review and approval.- Elaborate product documentation (training courses, guidelines, playbook, job aids).- Provide trainings to end users in English and Spanish.- Roadmap and Release Plan definition.- User Journey mapping.- Generate pieces of communication share with more than 20000 employees.- All of these in a fast changing environment.

Ciudad Autónoma De Buenos Aires, Argentina

Business Analyst for a SAP Implementation for Globant- Backlog management- User Stories writing- Requirements elicitation- Business Rules understanding- Technical dependencies analysisBusiness Analyst in the Customer Experience area for a lead company of entertainment. Digital Transformation project.Responsibilities:- Identify customers' needs.- Transform these needs into requirements.- Write User Stories- Conduct Demos- Analyze current processes to find improvement opportunities.- Desing Customer Journeys.- Design scripts for the chatbot solution or CSR to communicate with customers.- Design microcopy for payment sites.- Improve CSR customer care process by generating jobaids, conversation guidelines.- Provide training for the CSR trainers.- Audit CSRs - Customers chats and phone calls.- Define tone, content and voice for ongoing and new communications' channels.

Almagro, Buenos Aires

This was an incredible enriching work experience. I capitalize from it the holistic vision of business. Basic accounting, marketing in social media, sells, and customer-centric thinking. It trained in customer service and detail, dealing with all kinds of people, giving the maximum effort and commitment so their experience with me is happy and they were eager to return.

Junior Consultant in AP, AR, GL, INV, OM modules.

Buenos Aires, Argentina

Sector Identity and Access Management

Buenos Aires, Argentina

Identity Management IDM Junior Consultant

Engineer'S Degree, Ingeniería En Sistemas De Información, Regional Buenos Aires

I resumed my career at the National Technological University, Regional Buenos Aires, to finish the two pending subjects and two others.

Ingeniería, Ingeniería En Sistemas De Información, Regional Tucumán

While finishing my career, I had the opportunity to move to Buenos Aires to work, and I was owed the Professional Practice and Final.