Emil V. Email & Phone Number

Bulgaria

Delivery of services in the forms of outsourcing and white-labelling for local and international clients under strict NDAs; production and editing of content for their respective audiences; and development of private entertainment projects in the fields of gaming, esports, and entertainment.Breakdown of the general Gaming and Esports services being delivered:• Partnerships Support• Sales and Merchandise Management• Production/Broadcast Management• Talent Management and Growth• Community and Player Support Management• Tournaments and Online Events Management • Editorial and Social Media Management• Player Behavior• Engagement Activities• Copywriting• Consulting

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia

Sofia

• Maintenance of all personnel records• Setting up new members of staff with the relevant paperwork• Complete investigations and solve complaints against fellow colleagues.• Support the Director in areas of policy enforcement.• Action, consult or escalate complex issues to the Director.• Liaise with staff at all levels, maintaining confidentiality.• Supervise Human Resources Staff and assign them tasks and responsibilities.• Monitor and review the performance of Human Resources Staff.• Monitor email inboxes as appropriate.• Complete any other administrative duties as required to support the Human Resources team.

* Maintenance of the Online NGG E-Store* Creation and maintenance of sales and exclusive offers.* Creation and maintenance of public commercial messages such as: promotions, exclusive coupon codes and vouchers on Facebook and the official Forums.* Resolving & providing Customer Support.* Reviewing (accepting/denying) orders via Paypal, Google Checkout and Amazon Payments* Resolving disputes with customers.* Assignment of Shop Technicians (Staff).* Ensuring all staff are getting trained properly, by creating internal guides, tutorials and evaluation tests.

Orientation of new Admin Staff* Ensuring all legal documents are affected.* Familiarization of all policies, excluding Security Policies.* Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"* Issuance of all Forums, Team Speak and In Game Statuses* Issuance of a Staff Email AccountEnforcement of General Policies* The Director is responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.Maintenance of Personnel Records* The Director is the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.* The Director establishes and maintains internal policy on how additions, omissions and corrections to personnel records are conducted.Staff Payment Coordination* The Director is responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and reports it to the Executive Director one day prior to the date of payment. Creation and Maintenance of Policies* The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.* The Director ensures that all relevant/affected staff members are made aware of any changes to policies.

* Enforcing policies, tasks, guides - anything given from the Director and the Assistant Director of Customer Relations.* Resolving Customer Support tickets.* Cooperating with Shop Technician, helping with and solving order-related issues with customers.* Recommending current staff members for Shop Technicians.* Helping with the assignment of shifts and trainings of newly appointed Shop Techs.* Participating in special meetings for planning new promotions and ideas for certain events.* Helping with updating and supervising entries of the official Customer Relations Evaluation Test* Enforcing consistent promotion of the NGG E-store throughout the community areas.

Master'S Degree, Marketing

Bachelor'S Degree, Finances, Accounting And Control

Operative Accountant Rank 3 (Third Degree), Accounting