I am a seasoned professional with nearly 20 years of operations and client relationship management experience in the retail and other sectors. Recognized for aligning objectives with upper management, peers, clients, and various stakeholders to ensure cohesion and client satisfaction, as well as for initiating various practices to optimize operations and enhance efficiency, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include administrative expertise, operations optimization, client relationship management, project management, data management, and process development. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, multi-tasking, and problem solving to support efficiency and maximum success.Currently, I am the Assistant Store Leader with PetSmart. Under my leadership, I coordinate various operations including customer service, sales, loss prevention, inventory, and safety, as well as the management of a 20+ multi-department staff. I also align objectives with Store and District Managers to ensure operational cohesion, manage budget, and reduce costs and increased sales by effectively promoting products and services to exceed company quotas.
Colleagues describe me as a progressive, driven, down-to-earth, and detail-oriented expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.