I create and provide in-depth training of how to use our portal. I also advise on best practices for user engagement.

Overseeing customer implementations, providing in-depth training on the product, documenting and tracking important customer dates and priorities, and managing the customer relationship.

*Managing the project to ensure a successful customer implementation*Establishing and maintain customer relationships*Providing high-level technical and product support *Creating standardized project management templates in Asana that are utilized by the team to manage customer projects.*Assisting with documentation for training purposes.

*Researching, testing, and choosing an out of the box solution to fit the needs of the Virtual Community project charter. *Created usability testing forms during the early stages of implementation. *Created and managed backend processes tied to the eUnion. *Collaborated with the marketing department to ensure a successful rollout campaign.*Partnered with university departments and leaders to create buy-in and utilization for the Virtual Community.

*Trained remote faculty members on Adobe Connect software.*Designed training course content.*Created training documentation and videos for the Academic Technology department in HTML/CSS.*Analyzed training course survey data to make improvements to course content.*Designed and created an Online Readiness course for students.*Contributed to designing course content for the Worldwide Orientation course

*Provided technical support and training for Canvas LMS to students, staff, and faculty.*Conducted quality control checks for courses in Canvas.*Solved technical issues on a daily basis through the ticketing system.

*Created lesson plans that aligned with learning objectives defined by Volusia County.*Managed diverse learning needs and behaviors in the classroom.*Conducted research and attended workshops consistently to improve my teaching performance.