The Office of Broadband and Digital Equity (BDE), a division of the Baltimore City Office of Information and Technology, leads the City's efforts to permanently close the digital divide and serves as Baltimore City government's primary liaison with internal and external stakeholders in digital equity.As a project manager on the BDE team, I will support the rollout of free Wi-Fi across many of Baltimore City's recreation centers, senior centers, and centers of commerce, and assist the strategic development of a future-proof fiber optic network to deliver broadband internet capabilities across the city, particularly to underserved communities.

- Support the day-to-day operation of an all-volunteer charity whose mission is to provide critically-ill soccer fans with once-in-a-lifetime soccer experiences.- Collaborate with board members on the vetting and selection of CWFund honorees.- Collaborate with board members on honoree trip planning including research and booking of hotels, airfare, and event tickets.- Serve as a chaperone on honoree trips–on a rotating basis–to manage logistics and interactions for the honoree and guest.- Management of digital and social media including oversight of real-time reporting of honoree experiences.- Management of public relations and marketing efforts.- Concepting and execution of fundraising events.

Oversight of multiple, concurrent, enterprise level projects for mission driven nonprofit organizations, including: - Scope analysis & monitoring- Budget analysis & monitoring- Project planning and scheduling aligned with client and project goals and milestones- Risk analysis & mitigation - Change management- Peer and client team management with a focus on agile development- Brand management- Quality assurance with adherence to digital accessibility best practice

- Project management of the CRS.org Redesign project whose goal is to redesign and redevelop the CRS flagship websites in English and Spanish as well as three dozen additional websites in the CRS web ecosystem.- Management of digital strategy engagement and the associated vendor contracted to support more in depth discovery of metrics, governance and persona development for the CRS.org Redesign project.- Oversight of the Mission and Mobilization division's digital portfolio through Workfront and other management tools.- Management of production updates and feature development on various Drupal and Wordpress sites in the CRS ecosystem.- Educate extended content team on digital best practices while honoring accessibility standards.- Co-lead of daily and weekly resource planning and project forecasting for the Digital Team.- Liaison to the vendor contracted to support overflow and emergency digital work requests.

- Support the transition from an existing SQL-based proprietary email marketing system to a NoSQL-based system capable of managing customer data while supporting multi-channel activation and predictive intelligence.- Serve as the liaison between the Product Owner, Solutions Architect and other cross-functional teams to ensure product needs are clearly understood and prioritized, and business objectives and key results are met.- Comprehend and document feature requests and issues for cross-functional teams.Support Agile program increment and sprint planning and create relevant user stories.- Coordinate review and approval of cross-functional work pending the release to staging and production server instances.- Support the integrity of live data through coordination of data seeding after the release of new features, enhancements and remediations.- Organize and facilitate meetings for the solutions architect.

- Management of website development projects on the BigTree CMS and other platforms for clients like Yale University, Dartmouth College, Nuclear Energy Institute, MICA, Breckinridge Financial, Stonehill College and numerous retainer clients.- Serve as main point of contact for the client and serve their interests with regard to business objectives, business and organizational challenges, project criteria, budget, scope, and project delivery.- Coordinate and manage internal cross-functional teams and resources to ensure timely completion and optimal results including oversight and management of development processes through hybrid project management methodologies.- Educate the client on process, methodologies, and strategic rationale to ensure optimal results, performance, and user experience for all project deliverables.

- Analyzed scope and requirements of enterprise-level website development and other technical development projects.- Educated the client on process, methodologies, and strategic rationale to ensure optimal results, performance, and user experience for all project deliverables.- Created a project plan and schedule that delivers a final product aligned with scope and client business objectives, and ensures deliverables, goals and milestones are met on schedule.- Coordinated and manage internal cross-functional teams and resources including oversight and management of agile development and quality assurance processes.- Managed and monitored project costs to ensure projects are delivered on budget.- Monitored and mitigate potential risks while adapting necessary elements for adjustments and course-correction.- Served as point-of-contact for the client to ensure timely and proactive communications of project status, budget, and risk.

- Led end-to-end content creation and development for more than 50 websites, including integration of WCAG 2.0 accessibility standards. - Created new features and content to improve usability, time on site, and traffic conversion. - Lead project teams and managed projects against agreed upon deadlines to complete projects on time, on budget, and in scope. - Wrote copy and directed public websites content management team in development of written content. - Led the rollout of DNN Evoq 8, a new content management system, including training. - Acted as liaison for web content contributors outside of the web team and other stakeholders throughout the company.

- Managed the workflow of all digital assignments including websites, landing pages, digital banners and Facebook assets. - Responsible for overseeing the day-to-day productivity of the Digital Department. - Created estimates and schedules. - Managed quality assurance for completed projects. - Conducts content implementation and updates via WordPress and other content management systems.- Handled trafficking of assets to media properties and 3rd party ad servers.- Collaborated on tracking and analytics strategy for creative campaigns.

- Managed a portfolio of high volume accounts in the higher education and banking industries, serving as main agency liaison to clients for meetings, presentations and day-to-day communications.- Served as “keeper of the brand” to ensure branding principals and client objectives were met with every piece of developed collateral.- Communicated the goals of the client’s marketing strategy and collateral through strategic planning and competitive research, work briefs, estimates, budgets, schedules, traffic management, and day-to-day collaboration with the creative team and client.- Collaborated in all aspects of the creative process including conceptualization and layout, copywriting and proofreading.- Supervised an integrated collateral approach for all clients including microsites, landing pages, websites, web banners, pay per click, social media, print, broadcast, multimedia video campaigns, and out-of-home.

- Coordinated the development of a multimedia, interactive website designed by Round 2 in DotNetNuke including conceptualization of content and features for a multiple phase roll out, copywriting and content management through a custom CMS, beta testing, troubleshooting, and training of staff to properly use the CMS.- Cultivated existing and new advertising accounts into long-term relationships with WNST including Comcast/Xfinity, King Liquors, First Mariner Arena, and the Washington Capitals.- Managed payroll and human resources matters, bookkeeping and traffic management and advertising fulfillment for radio and the web.

- Represented buyers and sellers in the sale or purchase of their home.- Administrated client transactions from contract ratification to settlement including scheduling and attending inspections, managing contingencies and timelines, and contract negotiations.- Used cutting-edge technology to conduct market research, create custom marketing materials and manage the complex transaction process.

• Supported Long and Foster’s top individual agent (20004) managing approximately 180 residential real estate transactions.• Conducted all duties required to market residential listings for sale including photography, copywriting and production of marketing materials for the web and print. • Managed all contract contingencies for buyers and sellers including property inspections, counseling on contractual obligations and attending settlement.• Executed team marketing program by email and letter campaign to a database of past, present and future clients.• Utilized a real estate contact management system to efficiently manage team schedules and client data.