I really enjoyed my time working at NFU Mutual as it was a customer focused admin role. My responsibilities were as following:• Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting the customer service standards and ensuring cover is appropriate,• Manage my own Microsoft Dynamics tasks and activities as well as the branch’s.• Deliver and contribute to the effective and efficient running of the… Show more I really enjoyed my time working at NFU Mutual as it was a customer focused admin role. My responsibilities were as following:• Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting the customer service standards and ensuring cover is appropriate,• Manage my own Microsoft Dynamics tasks and activities as well as the branch’s.• Deliver and contribute to the effective and efficient running of the Branch including managing and directing correspondence, stationery and filing, to maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand.• Identify, analyse and collate data relating to existing customers to generate prospects for General Insurance products and potential cross-selling opportunities for RMS and Life sales.• Collate, analyse and evaluate information for existing target customers to promote and sell, within licensed authority commercial and private General Insurance products, ensuring compliance with sales quality and advice standards and regulatory requirements.• Investigate, consult on and process claims, within licensed authority, applying criteria to prevent loss and fraud, meet customer service standards and identify opportunities for new business.• Check, process and manage accounting transactions, including premium collection, policy cancellation refunds and non-payment of premiums, to prevent loss, prevent money laundering, meet customer service standards and maintain profitable growth.• Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFUM, T&C scheme and our regulators.• I would answer the office phone, emails and walk-ins. Show less