Emily Armer Email and Phone Number
With over 10 years of experience in customer success, sales, and operations, I am a passionate and results-oriented professional who thrives on solving complex problems and creating value for my clients. My most recent role was as an Account Executive at project44, the world's leading advanced visibility platform for shippers and logistics service providers.In this role, I leverage my skills in SaaS sales, data analysis, and customer relationship management to identify and deliver scalable and automated solutions that address the transportation visibility gaps and challenges of my customers. I collaborate with cross-functional teams, such as Solutions Engineers, Product Executives, Customer Success, and Industry Growth, to execute account plans, negotiate contracts, and drive revenue and retention. Some of my achievements include achieving 104% quota in my first fiscal year, managing a portfolio of over 100 customers, and identifying 5 legacy contracts undervalued by $7M. I also enjoy sharing insights and best practices with my customers and internal stakeholders to optimize facility operations, reduce costs, and enhance customer satisfaction. My career goal is to continue to grow and learn in the dynamic and innovative field of SaaS technology, and to contribute to the mission and vision of an innovative and progressive organization. I am motivated by the opportunity to work with diverse and talented teams, and to make a positive impact on my community.
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Customer Success ManagerAmazon Jun 2024 - PresentSeattle, Washington, United States -
Account ExecutiveProject44 Feb 2022 - Jun 2023• Achieved 104% quota achievement the first fiscal year, while managing a portfolio of over 40 customers that grew to more than 100 by 2023. • Identified 5 legacy customer contracts undervalued by $7M, created re-sale plan proposals, and leveraged executive sponsorship to put proposals in front of Customers.• Cross analyzed data quality metrics in Tableau for Customer with +20% tracking potential. Proposed actions were shared between Customer and Project44 to increase volume consumption for +$200K revenue potential. • Maintained 4x cover ratio by leveraging sales insights tools such as 6sense and ZoomInfo, and fostered customer relationships over virtual meetings, phone calls, and email marketing.• Planned and led executive customer onsite visits, arranging product demonstrations and quarterly business reviews.• Created internal sales plans and set quarterly objectives to drive revenue and customer retention.• Negotiated deals including pricing, strategy, implementation, and success criteria through to contract execution.• Worked with Customer Success, Solutions Engineering, and Professional Services to run custom sales processes across four customer industries and 20+ product offerings. -
Rocket Yoga Teacher CertificationYoga With Carson Academy Jan 2022 - Mar 2022Yoga Alliance certified 200-hour vinyasa yoga teacher training, specializing in Rocket Yoga. Taught under Carson Clay Calhoun.
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Account Manager IiConvoy Inc Apr 2021 - Feb 2022Seattle, Washington, United States• Closed $3.6M revenue and 74% volume growth in 2021 across a portfolio of three Enterprise food and beverage accounts ($1B to $8B).• Met +10% margin goals by working with Pricing, Strategy, and Operations teams and negotiated contracts.• Provided customers with comprehensive insights to optimize facility operations and efficiencies. Reduced detention fees by 30% for customer A by adjusting appointment scheduling during congested timeframes.• Held weekly syncs with Customer Success Managers to stay aware of and escalate operations issues to customers that negatively impact success metrics such as long wait times, blocked pickups, congestion at drop-offs, and claims.• Ran RFP processes annually and semi-annually to win contracted lane volume. Negotiated lane prices internally with Pricing and Deal Desk teams and externally with Procurement Managers to close deals with positive margin.• Planned and led Quarterly Business Reviews. Presented opportunities to improve customer facility operations. -
Account ManagerConvoy Inc Mar 2020 - Apr 2021Seattle, Wa, United States• Drove over $35M in revenue growth in 2020 while supporting a $15B Enterprise customer. • Awarded 13% contract shipment volume increase from annual RFP Award. • Improved On Time Delivery metrics by 10% by recommending actions for Customer to implement such as changing from pick up appointments to pick up windows at origin facilities.• Held monthly business reviews with Customer to review data-driven insights and analytics. Presented facility and carrier metrics with recommended actions to improve performance.• Performed contract and revenue audits to identify opportunities for lane conversion from Transactional to Contract.• Supported Annual RFP processes with senior Account Managers.• Created content for Monthly and Quarterly Business Reviews to illustrate insights and changes in analytics. -
Associate Manager, Customer OperationsConvoy Inc Jan 2019 - Mar 2020Seattle, Washington• Improved operational efficiency by 15% by creating and implementing weekly task schedules for Enterprise Customer Operations team.• Promoted 2 associates to Senior Operations Specialists and trained them to own customer-facing reporting and write Standard Operating Procedure documents, creating scalable processes.• Managed Operations team of 10 associates and worked with Account Managers to support margin improvements.• Developed account strategy with Account Managers to increase operational efficiency and improve customer service while reducing operational costs. • Set quarterly OKR goals with individuals, conducted performance reviews, and interviewed prospective hires. -
Sr. Account CoordinatorConvoy Inc Sep 2017 - Jan 2019Seattle, Washington• Developed design of internal Load Staging Board with Product and Engineering, resulting in 4x efficiency of Operations. • Influenced Operations Manager to create segmented territories for increased operational efficiency and individual accountability. Took ownership of the largest region, Southeast.Responsibilities:• Customer-facing operations, scheduling shipments and resolving service escalations for Enterprise customer. -
Load PlannerC.H. Robinson Mar 2016 - Jun 2017Greater Los Angeles Area• Created a custom distribution system in the Southeast to service a customer receiving high-volume, small-order medical supplies, by improving inventory management and reassigning rates and delivery appointments to a third-party carrier.Responsibilities:• Owned logistics management for consolidated loads to the Southeast and Southwest United States, using data analysis via Citrix Navisphere load editing software. • Built strategy for end-to-end completion of orders, developing relationships with Account Managers, carriers and warehouses to coordinate resolution of exception events. -
Account CoordinatorC.H. Robinson Dec 2014 - Mar 2016Greater Los Angeles Area• As a lead on the Inbound Operations team, became a direct point of contact for customer representatives, reporting on delivery performance and assessing areas for improvement to meet objectives; used Excel analytics to provide clear data and tracking information.• Led meetings of the Operations team to train on standard operating procedures for new customers and communicate deadlines and strategies. -
Operations RepresentativeC.H. Robinson Nov 2013 - Dec 2014Greater Los Angeles Area• Worked as a liaison among carriers, shippers and customers, and account managers to plan and manage logistics for less than truckload shipments within Southern California.• Coordinated with C.H.R. Customer Representatives to create reporting of delivery performance metrics for customers.• Established leadership expertise as the point of contact amount senior employees by giving multiple trainings on Inbound Operations to visiting customers and new employees. • Daily accounting of branch’s revenue and operating gains (losses).• Wellness Committee Member. Helped organize company events to promote wellness and raise awareness of community health needs. -
200-Hour Certified Yoga TeacherAwakened Heart Embodied Mind Jan 2015 - Jun 2015Los Angeles, California• A specialized yoga teaching certification for studying how trauma and stress are held physically in the body and how to teach yoga as an inclusive and safe space for students of all walks of life, with emphasis on anatomy and asana alignment.
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Product/Strategic Alliances InternUndertone Jan 2012 - May 2012Greater New York City Area• Coordinated the acquisition and cataloguing of content for the company’s new web-video platform. • Conducted a data-driven comparative analysis of several other advertising agencies in order for the Strategic Alliances Department to adjust go-to-market communications.• Was given charge of review, analysis, and cataloging of current publishing partners.• Assisted Planning Department with campaign proposals on an as-needed basis. -
InternSplice Sep 2011 - Dec 2011Greater New York City Area• Created and maintained the company website for the duration of the internship.• Managed the company's social media exposure on a day-to-day basis. • Assisted in creating the start-up deck and the investors’ deck.• Participated in the creation of a presentation for CEO Anna Akbari to give at TEDxSilconeAlley (Oct. 27, 2011) on the topic of Technology and Creativity.
Emily Armer Education Details
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Media, Culture, And Communications
Frequently Asked Questions about Emily Armer
What company does Emily Armer work for?
Emily Armer works for Amazon
What is Emily Armer's role at the current company?
Emily Armer's current role is Creating Value for Customers | Building Relationships | Leading Teams | Driving Project Execution.
What schools did Emily Armer attend?
Emily Armer attended New York University.
Who are Emily Armer's colleagues?
Emily Armer's colleagues are Sakshi Kakkar, Amin Patel, Balaji S, Mounir Ghoula, Ejaz Ahmed, Silky Johar, Waqas Malik.
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