Emily Ashton Email & Phone Number

New York, New York, Us

Oakland, California, Us

Key member of the Customer Solutions Presales team responsible for designing card programs, and BaaS solutions that meet customer needs, comply with regulations, minimize time to value, and maximize revenue.Responsible for working with Sales leads and clients to gather and understand customer requirements and translate them into solutions that align with business goals. Responsible for anticipating complexity, and demonstrating solution simplification by being prescriptive in helping design card and BaaS solutions and guiding clients to a long-term viable solution.Direct and close collaboration with Sales Engineering and Product to ensure technical aspects and requirements are aligned with operational expectations.

Oakland, California, Us

Key operational leader of the Strategic Accounts team that managed and nurtured client relationships to ensure strategic customers' potentials were maximized.The primary point of contact for clients for all operational account-related activities.Work encompassed helping sign new customers in addition to ensuring the success and expansion of existing Strategic Accounts.Responsible for operational sales and expansion strategy by bringing project management and operational expertise to the sales cycle and guiding clients through the nuances of configuring and operating a card and BaaS program. Closely partnered with appropriate internal teams to provide clear bank/network/card partner deliverables and regulatory compliance.Collaborated with Product and Engineering to influence the product roadmap to meet the needs of strategic clients. Negotiated technical and operational contract terms, and service-level agreements.Key strategic accounts included Goldman Sachs, Uber, and a major, well-known tech giant.

San Francisco, Ca, Us

Responsible for leading the RippleNet Membership Programs overall strategy and implementation of high-level program initiatives, and optimizing productivity and nurturing program success. In charge of building a trusted community of financial institutions that collectively and democratically govern and evolve the RippleNet global payments network. Assist in the continued development, implementation and management of governance and legal framework for the RippleNet global payments network.Heightened focus on building and maintaining a program that promotes open, inclusive and sound payment practices and ensures appropriate standards of governance and regulatory compliance. Oversee communication and education of new clients, and internal and external stakeholders on the mission and vision of RippleNet Management Program and the Membership Agreement. Manage other related strategic initiatives including compliance related activities.

San Francisco, Ca, Us

Responsible for process and operations management within the Global Project Management and Customer Success teams. Built out processes and standards, and identified best practices and process improvements throughout the Customer Success teams and ensured alignment and standardization with other teams in the company including Legal, Sales, Business Development, Product and Finance. Coordinated capacity forecasting, planning, and assignment processes used within the Customer Success organization.Responsible for representing and communicating on behalf of the Global Project Management team in cross functional meetings, and reporting to executives and stakeholders.

Puteaux, Île-De-France, Fr

Responsible for project managing all aspects of a merchant’s on-boarding activities for the full sales cycle.Direct collaboration with both internal stakeholders (Sales, Credit & Risk, Compliance, Legal, Pricing, Payment Partnerships), and external stakeholders (Banks, Payment Acquirers, alternative payment providers) to provide a seamless and scalable on-boarding process. Focus on customizing on-boardings unique to individual merchant needs, and guiding both internal sales teams and merchant's through the complexities of working within a global payments environment. Key areas of expertise include an understanding of product offerings, KYC documentation, legal agreements, pricing terms, and an understanding of technical implementations.

Puteaux, Île-De-France, Fr

Responsible for managing the operational relationships of strategic globalaccounts. Global accounts including but not limited to: Google, LinkedIn, Wikimedia, Apple, American Eagle, Rotary International, Priceline, Rosetta Stone, Electronic Arts, and Rotary InternationalStimulate account growth and merchant satisfaction by providing multiple services including business analytics, analysis of data sets, key performance indicators/success rates, technical troubleshooting, trainings and general ecommerce consultancy needed in order to promote the most efficient and effective B2B model.Aid in the development of new and existing features for merchant profiles by working with cross-functional teams to maintain all implementations are functioning, being executed within our SLA, and that merchant’s are fully updated and their concerns addressed.

Build and maintain daily business relationships with primary e-commerce vendorsProvide daily support and correspondence in dealing with member/vendor questions, special requests, and business needs Analyze user/ vendor activity in order to provide insight into furthering operational and marketing efficiency and effectiveness Collaborate with Marketing, Engineering, and Finance teams to provide transparency between user/vendor expectation, experience, and our business model Maintain website content and platform maintenance as related to website visuals and back-end processesContinually work to improve website quality and user experience by providing feedback relating to internal processes, potential bugs, and user/vendor feedback