Emily Au Email & Phone Number

United States

Seattle, Washington, United States

• Resolved 900+ Salesforce and cloud-based billing platform issues and visualized this data in Excel to display business process inefficiencies.• Discovered and analyzed supply chain discrepancy for New York Times which fixed delivery distribution.• Elicited requirements from stakeholders that led to clear communication with developers, generating approved deliverables in accordance with priority.• Sped up chatbot and IVR API response time with developer that resulted in cutting expenses with major vendor and created a Lucidchart diagram to map out the process. • Performed regression tests for Salesforce Lightning Experience implementation, spotting several bugs before deployment and supported end-users through the change. • Created UI/UX web design using Figma that guides customer representatives in the prevention of customer turnover.• Communicated with Director of Product Management to troubleshoot website/app problems and provided Tier 3 Support to a variation of customers.

St Louis, Missouri, United States

• Reviewed Confluence, Jira, and SharePoint to be up to date for team stand-up meetings with 4 different teams, including those focused on presales, cloud security, cloud migration, and cloud DevOps.• Identified 57 vulnerabilities with AWS solution architect for operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability using AWS well-architected framework to aid in cloud migration persuasion.• Attended all team meetings, where stakeholders were informed about business risks and Statement of Work was negotiated.

Lake Clear, New York, United States

• Documented business needs, requirements, use cases, and milestones that accomplished completion of task goals 4 days in advance prior to presenting weekly slide decks with 3 team members. • Redesigned and QA tested website with modern responsive features, achieving a customer growth rate of ~33% within a month. • Fixed a bug within HTML contact page that restored functionality for client communication.

Tacoma, Washington, United States

• Developed a dog grooming website for a small business client based in Japan using HTML and CSS with a team of 3 people.

Kent, Washington, United States

• Served many customers during halftime and proceeds went towards Kiwanis Children’s Cancer Program.