As an Account Development Manager at Canopy, my role is to cultivate meaningful relationships with clients, ensuring their success and satisfaction. My responsibilities include:Identifying growth opportunities within existing accountsCollaborating with cross-functional teams to meet client needsDeveloping strategic plans to enhance client engagement and retentionLeveraging data-driven insights to guide account development initiativesDriving customer success and contributing to the overall growth of Canopy

As an accomplished Business & Marketing Strategist, I specialize in the development of holistic go-to-market business and marketing strategies that blend data-driven insights with creative solutions. My expertise lies in establishing strategic goals, cultivating strong client relationships, and delivering dynamic campaigns across various platforms. I am a strong advocate for amplifying the voices of individuals at all levels of an organization.𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐀𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬:・𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐆𝐨𝐚𝐥 𝐒𝐞𝐭𝐭𝐢𝐧𝐠: Aligned objectives with data analysis and client needs.・𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩: Fostered ties through calls, visits, and communication.・𝐓𝐞𝐚𝐦 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Actively engaged in team meetings for strategy and adaptability.・𝐌𝐚𝐫𝐤𝐞𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Conducted ongoing analysis for accurate buyer personas and resonant campaigns.・𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐃𝐞𝐥𝐞𝐠𝐚𝐭𝐢𝐨𝐧: Effectively managed content across platforms like TikTok, Instagram, and LinkedIn.・𝐓𝐫𝐚𝐟𝐟𝐢𝐜 𝐆𝐫𝐨𝐰𝐭𝐡: Drove traffic using various strategies including search, email, and social.・𝐏𝐚𝐢𝐝 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Implemented continual paid content strategies.・𝐀/𝐁 𝐓𝐞𝐬𝐭𝐢𝐧𝐠: Leveraged A/B testing and analytics for ad optimization.・𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐢𝐨𝐧: Designed graphics for print and digital campaigns.・𝐃𝐚𝐭𝐚 𝐄𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐨𝐧: Refined strategies through customer and competitor data.・𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Led the entire marketing process, from audits to content and execution.・𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧: Managed website, email, ads, social, and PR.・𝐌𝐚𝐫𝐤𝐞𝐭 𝐓𝐫𝐞𝐧𝐝𝐬: Identified trends and advised email strategies.・𝐒𝐞𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Implemented email and SMS segmentation based on demographics.

As the 7th hire at Via Customers, I served as an Enterprise Customer Success Manager & Team Leader and played a pivotal role in building the foundational framework for the Customer Success (CS) team. My versatile role encompassed client relationship management, content creation, project leadership, financial reporting, and strategic planning. I consistently exceeded performance metrics, showcasing my adaptability and ability to drive success.𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐀𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬:・𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Boosted ARR from $27K to $3M through strong client relationships.・𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐢𝐨𝐧: Enhanced brand visibility and engagement through content writing and editing.・𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Managed content, projects, and cross-departmental communication.・𝐒𝐚𝐥𝐞𝐬 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Trained teams for software proficiency.・𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Designed methods for sales team growth.・𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐚𝐧𝐝 𝐏𝐫𝐢𝐜𝐢𝐧𝐠: Managed onboarding and pricing agreements.・𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠: Led end-to-end marketing strategy with audits, research, website development, analytics, content, and social media.・𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Maintained <2% logo churn and achieved 110% net dollar retention.・𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Developed editorial calendar and authored blog articles.・𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Managed 140+ customer accounts, ensuring adoption.・𝐔𝐩𝐬𝐞𝐥𝐥𝐢𝐧𝐠: Consistently met quarterly upsell goals.・𝐌𝐚𝐫𝐤𝐞𝐭 𝐓𝐫𝐞𝐧𝐝𝐬: Identified trends and contributed to product roadmap.・𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐁𝐢𝐥𝐥𝐢𝐧𝐠: Specialized in account resolution, reducing delinquency.・𝐌𝐮𝐥𝐭𝐢-𝐑𝐨𝐥𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Simultaneously handled various roles, including product management, onboarding, implementation, sales, AR, content creation, copywriting, and more.

In my role at Wayfair, I managed a book of business of new business customers, aiming to build customer loyalty and provide tailored solutions within budget constraints. Shortly following my training period, I successfully transitioned to remote work due to the pandemic and excelled in a remote environment.𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:・𝐂𝐥𝐢𝐞𝐧𝐭 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧: Worked closely with business clients to design, source, and curate exceptional business and personal spaces.・𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Utilized various communication tools such as phone, email, and video conferencing to engage with my book of business.・𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠: Successfully onboarded and engaged 1,000-1,200 new business clients.・𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠: Cultivated strong business relationships, delivering exceptional customer experiences through tailored solutions.・𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐂𝐫𝐞𝐚𝐭𝐢𝐨𝐧: Created innovative solutions and experiences to expand my book of business.Despite my brief tenure at Wayfair, I gained valuable experience in consultative selling, organization, and top-class performance. I was recognized as the top performer in my training class and team.

In my role at doTERRA, I provided the highest level of customer service to doTERRA's members through phone, email, and chat interactions. Notably, I advanced three times within six months, showcasing my dedication and expertise. I held key positions as a Senior Agent, Escalation Agent, and Shipping Specialist, where I played a pivotal role in motivating, answering, and educating other agents.𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Provided top-tier customer service through various communication channels.𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Advanced three times within six months and held positions as Senior Agent, Escalation Agent, and Shipping Specialist.𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠: Effectively handled escalated customer situations and analyzed orders to resolve shipping issues.𝐂𝐨𝐦𝐦𝐢𝐬𝐬𝐢𝐨𝐧𝐬 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Analyzed commissions reports, addressed commissions-related queries, and processed various refund types.𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Responded promptly with correct grammar to all emails and demonstrated strong typing skills at 63 WPM.𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Assisted in translating flyers and brochures to meet Marketing needs, contributing to effective communication.𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧: Captured valuable customer feedback and identified and tracked call types received.

As an International Account Manager and Commission Specialist at doTERRA, I consistently provided exceptional customer service to doTERRA's members, offering support through phone, email, and chat interactions. My professional approach was reflected in my prompt and grammatically correct responses to emails and chats, and my ability to type at a rate of 60 WPM.𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Offered top-tier support across various communication channels, prioritizing customer satisfaction.𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐢𝐧𝐠: Utilized internal resources to swiftly and courteously resolve customer issues and inquiries.𝐒𝐚𝐥𝐞𝐬 𝐀𝐩𝐭𝐢𝐭𝐮𝐝𝐞: Demonstrated sales proficiency by effectively promoting additional products and special offers during interactions, contributing to revenue growth.𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧: Actively gathered valuable customer feedback and systematically tracked incoming call types for insights and improvements.