- Created detailed case notes regarding the member- Supported Wellness Counselors in connecting members and coaches to make healthier health choices and create goals- Focused on cases involving behavioral, wellness, and liver disease concerns. - Actively used a CRM system and navigated tools system for maximum efficiency

- Completes daily audits for Enhanced Case Management. - Fulfilled appropriate case set-up via CRM and Microsoft programs. - Assists with questions and concerns with medication eligibility. - Managed multiple inboxes for both Enhanced Case Management and the Rx team. While also answering questions for external and internal vendors. - Accountable for group projects or goals as an individual.

- Worked with FHA and VA mortgages while using Encompass as our data system- Maintained effective internal and external customer relations.- Communicated with and coordinated preparation of documents with team members.- Maintained electronic and hard copy filing system, performed data entry and scanned documents.- Performed general administrative tasks such as handling mail, typing, filing and answering phones.

- Audited home loans and mortgage closing packages to meet legal standards. - Experience with Conventional, FHA, and VA loans. - Collaborated with the closing department, bankers, and title company to correct/re-execute legal documents- Created detailed, comprehensive and well-structured e-mails for accuracy reviews.

-Promoted HelloFresh through direct marketing and face-to-face interactions at various events within the Greater Chicago area. -Able to create conversations and great public speaking. -Promotional marketing and brand awareness.

- Organized and designed social media posts for Facebook. - Researched other programs and imitated successful media structures. - Participated in group discussion and analysis.

-Observed and managed customer experiences. -Controlled the social media outlets (Twitter and Instagram)-Supported marketing promotions through social media

- Managed customer requests and assisted stylists with customers and hair supplies. - I was the face of the company when customers came in. - I learned great communication skills as well as problem solving skills.