• Responsible for overseeing the donor experience across all giving streams, including Annual Giving, Major Gifts, Peer-to-Peer, Legacy Giving, Corporate Partnerships, Foundation Giving, Cause Marketing, and Food Donors• Leads the stewardship team including two direct reports in the strategic development and execution of mass-market donor stewardship initiatives, leverages donor-centric best practices through the development and distribution of cornerstone communication materials• Manages ongoing reporting of retention metrics, as well as analysis of the donor experience through determining the ROI of ongoing stewardship initiatives through a donor centric journey framework• Created and project managed the organization’s first donor recognition awards event which provided strategic donor engagement and appreciation opportunities through recognizing standout support and impact on the organization’s mission • Actively seeks innovative solutions to provide a personalized donor experience on a mass scale through leveraging technology and streamlined processes such as Ringless Voicemail, volunteer thank you call campaigns, and a custom created new donor welcome card that provides a personalized touchpoint while reducing internal resources

• Demonstrated high-level initiative by growing the stewardship portfolio through the identification of gaps in the donor experience and created standard operating procedures to ensure effective and streamlined donor stewardship across giving streams • Project managed donor stewardship initiatives, including donor engagement events, public recognition and milestone gifting opportunities, as well as the development and personalized distribution of cornerstone stewardship communications such as the Annual Report, holiday card, and donor onboarding experience• Created an organization wide filing database for impact assets, including beneficiary testimonials and multimedia, to enable ethical storytelling that connects supporters with their impact while optimizing internal process efficiencies • Supported the transition from iMis to Raiser’s Edge NXT using a donor experience and stewardship tracking perspective, incorporating data-driven best practices that enable personalized donor stewardship touchpoints

• Managed the Big Bike program, coordinating 13 annual event days and recruiting and stewarding over 150 relationships, demonstrating a 65% participant retention rate• Consistently exceeded benchmarks by building a robust prospect pipeline and improving indicator tracking & stewardship processes based on sector best practices• Updated the communication plan for Big Bike constituents which was shared out nationally• Improved team efficiency and collaboration by advocating for and implementing the use of Microsoft Teams

• Managed the Big Bike & Heart and Stroke Canvass programs, coordinating 13 event days and the annual canvass campaign, managing a combined 1,300 relationships• Increased Big Bike revenue by 10%, growth of $20,000, by developing a strong pipeline through market research and implementing donor-centric stewardship process• Demonstrated a high level of stewardship leading to 96% canvass captain retention rate

Key Responsibilities: Developing fundraisers while actively achieving campaign targets • Responsible for managing a team of professional fundraisers in the retail environment to obtain monthly donors for a specific campaign target (including scheduling, team development, and campaign reports)• Regularly training and developing new hires on professional fundraising standards and techniques (stopping, questioning, pitching, objection handling, the ask)• Consistently meets sponsorship and campaign goals • Successfully obtained 250+ monthly sponsors in 13 months• Readily moves between different charities with ease and accurate knowledge of each charity and their monthly giving programs

Key Responsibilities: Ensured the Law Society of Upper Canada Guidelines were adhered to, conducted conflict checks, maintained the firm database (Acumin), ran credit checks (Equifax), and approved engagement letters.• Created over approximately 6000 entries in the firm database, ensuring information was up-to-date and abided by LSUC rules and by-laws, within a 24-hour turnaround time.• Increased team productivity and collaboration by actively improving organizational systems and developing new procedures• Active participation in an administrative capacity in the acquisition and integration of Aird & McBurney LP

Key Responsibilities: Researching human rights abuses with the Conflict Zones Unit, conducted fact-finding missions with the Reproductive Rights Unit.• Provided in-depth research into human rights violations committed by Security Forces within Conflict Zones, to be used in organizational advocacy material• Analyzed the functionality of state Human Rights Commissions to help initiate new regulations• Put pressure on the court system to ensure human rights rulings were put in place, by following up on court petitions and visiting homeless shelters• Worked with the Reproductive Rights unit to track the implementation of a court order regarding proper health care for pregnant women• Attended a State Level Conference in Orissa on "Corporate Loot of Natural Resources: Violation of PESA Norms and Displacements of Traditional Communities" & "Defending the Defenders"

Key Responsibilities: Digitization of vital statistics for an online database using various technology and software (SkyView Scanning Equipment, Adobe Bridge, Photoshop CS3)• Successfully completed the 2011 digitization project 3 weeks prior to the deadline• Contributed to the procedural development of the digitization project• Also volunteered as coverage in both the Reproduction Unit and the Interloan Library.

Key Responsibilities: Retrieval of archival documents, placing research orders and creating reproductions of archival material.• Improved productivity by working with the reproduction team• Initiated and helped carry out the complete reorganization and procedure of the microfilm Interloan Library