Emily Bartlett Email and Phone Number

• Lead end-to-end management of complex client projects, including cloud migration, cybersecurity strategy implementation, and customized software development to enhance secure and efficient IT infrastructures.• Conduct comprehensive technology assessments to help clients evaluate their current technology landscape and make strategic decisions for future investments.• Oversee DevOps consulting services to streamline clients' software development lifecycles, improve team collaboration, and enhance delivery efficiency.• Implement tailored cybersecurity strategies to protect client data and systems from emerging cyber threats, ensuring ongoing data security throughout each project.Drive the seamless transition of clients’ operations to cloud-based environments, optimizing cloud solutions for scalability, security, and performance across diverse business needs.• Coordinate cross-functional teams, including engineering, security, and product, to maintain alignment on project goals, timelines, and deliverables.• Provide clients with ongoing support to ensure technology solutions remain secure, adaptable, and capable of supporting evolving business requirements.

• Led multi-phased programs across SONIFI software products, driving alignment with business goals and delivering key milestones.• Spearheaded cross-functional collaboration to resolve technical issues, optimize resources, and enhance project outcomes.• Defined product strategy and requirements, ensuring synchronization with organizational objectives.• Oversaw transition of Healthcare platform to the cloud, coordinating Agile teams for efficient delivery.• Produced executive reports on project progress and financial metrics, supporting senior-level decision-making.• Proactively managed dependencies and mitigated risks, maintaining momentum in a dynamic, fast-paced environment.• Chaired software architecture review board, aligning technical requests with organizational standards.• Directed end-to-end software release implementations, ensuring seamless customer transitions and satisfaction.

• Drove full project lifecycle for software engineering initiatives, ensuring timely and successful outcomes.• Managed deployments in hospitality and healthcare, optimizing efficiency and maximizing client satisfaction.• Defined project scope, initiated plans, and orchestrated resources to meet objectives and budgets.Proactively mitigated risks to minimize delays and maintain project alignment with scope, time, and cost.• Facilitated productive collaboration within engineering teams, fostering a results-driven environment.• Maintained comprehensive project documentation, ensuring accuracy and accountability.

• Led "Launch Readiness" assessments, ensuring successful launches of new products and features.• Guided product roadmaps and strategy to align with business objectives and priorities.• Captured insights from end-users and partners, enhancing product certification and ecosystem awareness.• Optimized support and staffing strategies for hardware and software integrations, boosting operational efficiency.• Developed workflows and SOPs for seamless product launch operations and improved resource forecasting.• Delivered executive summaries on project timelines and priorities, enhancing cross-functional transparency.

• Developed implementation roadmaps and timelines, achieving alignment with strategic goals.• Formulated recommendations for a new support case management system, improving operational efficiency.• Designed and tested Salesforce workflows, optimizing cross-departmental processes.• Directed alpha/beta product testing phases, ensuring hardware and software quality.• Facilitated strategy alignment between departmental KPIs and platform capabilities for business growth.

• Conducted needs assessments to drive operational enhancements in alignment with company goals.• Developed SOPs for agility during transitions to third-party management and international expansion.• Streamlined operations through implementation of Jira, Salesforce, and Workday, boosting productivity.• Centralized knowledge bases for improved information accessibility and cross-team efficiency.Managed regulatory compliance, risk mitigation, and strategic staffing recommendations to optimize operations.

• Conducted international and domestic operations consultations (customer support, L&D, Beta programs, Sales development) to identify operational strengths and weaknesses, focusing on McDonaldization and scalability.• Collaborated with technical stakeholders to integrate embedded product and hardware walkthrough guides and solutions into internal tools, streamlining processes.• Led initiatives alongside HR and senior management to implement comprehensive learning and development programs, doubling the size of the support operations team from 500 to over 1000 employees.• Provided technical training to internal departments and external partners, emphasizing critical thinking and platform proficiency.• Utilized technology and engaging content to prepare Customer Support Operations teams for new products, features, and procedures.• Enhanced onboarding and ongoing education for internal employees through evidence-based recommendations and customized solutions, ensuring readiness for organizational growth.