Emily B. Email & Phone Number

San Francisco, California, Us

• Lead a team of operational professionals with a passion for operational efficiency and teamwork• Identify and lead continuous improvement across the R&D department• Partner with cross-functional leaders to define and streamline business workflows• Find effective ways to execute and deliver projects, which can include the management of internal and external resources as well as the implementation of new technologies and processes• Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that teams deliver against them• Facilitate the definition and evolution of the process for release planning within and across teams• Alignment of SDLC process, inputs, and artifacts across teams• Establish, direct, and operationalize short- and long-range critical initiatives in alignment with business goals and priorities• Keep the management team apprised of developments that may have an impact on achieving corporate objectives• Deliver monthly and quarterly deliverables (e.g., release tracker, Roadmap, etc.)

San Francisco, California, Us

• Led cross-functional teams of product managers, designers, and developers to successfully launch multiple enterprise-focused SaaS solutions, including a complete product redesign and rebrand effort.• Developed and executed product strategies aligned with the business objectives and market trends to increase customer retention and satisfaction.• Implemented process improvements to the way that Product teams worked cross-functionally with go-to-market teams to deliver value to customers across the business• Managed the Product department budget and ensured spend efficiencies across tooling• Worked with sales, marketing, and customer success teams on improving the product gap assessment process• Established standard operational practices for internal customer service, documentation, and strategic program management

San Francisco, California, Us

• Defined and streamline recurrent tasks and processes. Defined and implemented processes in the product org. Proactively identified gaps or bottlenecks in our current processes and playbooks. Documented them and ensured every stakeholder understood what they were and how they should be used. • Maintained frameworks and best practices resources for Product Managers. Defined and maintained frameworks such as meeting guidelines and product requirements documents. Help the product teams stay on top of the latest best practices, methods, and tools by researching, and consolidating knowledge that is accessible and easy-to-consume. • Optimized planning and communication. Streamlined project status updates and release information, drove the process for planning as well as sharing insights.• Supported new hire onboarding. Defined and maintained a new hire onboarding program to guarantee that new employees within Product Management get up to speed quickly.• Developed ongoing employee training programs. Supported Product Leadership to ensure all team members are developing within their teams by rolling out training initiatives.• Drove cross-functional strategic initiatives. Acted as a project manager and communications lead on the highest priority projects within Product in order to ensure that strategy is clearly defined and communicated, timelines are met and relevant cross functional team members are brought in at the right times for input.

San Francisco, California, Us

• Lead operational strategy for program management across the organization• Effectively manage multiple projects and initiatives from scope to evaluation in a closed-loop process and prioritize in an ever-evolving environment.• Research and drive operational excellence by optimizing, identifying and recommending methods to streamline processes• Leverage analytical skills and a demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes• Inspire and manage direct reports and individual, cross-functional contributors including engineering, product, data science and operations• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews and preparing and completing action plans• Drive engagement, accountability and results across stakeholders with competing priorities• Meet financial objectives by preparing and managing an annual or program budget, scheduling expenditures, analyzing variances, and initiating corrective actions • Initiate project kickoff by documenting requirements, roles and responsibilities, risks and issues and timelines• Drive discovery sessions to deliver work breakdowns that reflect the build-measure-learn methodology• Identify and prioritize quick wins while driving overall process improvement and development• Proactively communicating risks/issues and escalating as needed to the proper level

San Francisco, California, Us

• Develop and implement project management tools and techniques for the Customer Success organization.• Accountable for planning and execution of global projects with global teams.• Drive continuous improvement across process and programs.

• Scrutinize and evaluate current market trends to aid clients to successful outcomes• Partner with clients to establish project guidelines and develop logistics plans to drive project scope• Pioneer the development of budgets and liaise with suppliers• Spearhead the development of strategies to optimize operations and outcomes and determine time frames, funding limitations and assess resource allocation• Oversee project and logistics teams, driving employees to capitalize on their expertise to complete tasks on time and on or under budget• Collaborate with stakeholders to establish business requirements and acceptance criteria to turn into logistics schedule for the development team implement • Evaluate performance data to prepare and provide reports and presentations to improve program initiatives• Coordinate business case and program proposals for operations and customer experience improvements

San Francisco, Ca, Us

• Work with Community Support Program Management Office (PMO) to define, launch, and execute various strategic and operational projects. • Accountable for planning and execution of global projects that involve multiple departments within the Community Support org. • Collaborate cross-functionally across all levels of leadership on Community Support, Businesses, Platform teams, and Central teams to drive key programs and projects. Influence Community Support programs and strategy in service of the company’s high-level goals. • Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available. • Prepare presentations and clearly communicate projects deliverable to senior leadership within Community Support and in the broader company. • Collect systems requirements, and work with Product/IT stakeholders to assess and prioritize according to operational benefit. • In collaboration with Community Support Leadership and Product teams, communicate opportunities and advocate for product improvements and/or tools required to support project outcome and a flawless customer experience. • Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.

Portland, Oregon, Us

• Single point of contact for customers for all project communications in an effort to provide professional customer interface and client relations throughout project• Responsible for establishing overall project scope and manage dealer/manufacturer team to ensure coordinated effort• Direct, coordinate and manage task assignments and completion for entire dealer team• Develop work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer’s goals• Review project site, plans and product specifications• Assist in establishing fees, developing quote/presentation and making presentation to customer• Manages all final project close-out requirements, including lien releases, contract requirements, and client sign-offs, etc.• Supervise site installation, including performance of work, installation administration and timeliness of task completion• Coordinate with customer service for order entry notes and product delivery scheduling• Provides leadership to cross-functional teams• Responsible for facilitating and prioritizing work-streams of others on the project (movers, low voltage, A/V, electricians, etc.)• Provide cost/forecast vs. actual reporting of budget expenditures

Stockholm, Se

• Bridged communications with project teams around the U.S. and overseas to share best practices and lessons learned across revenue streams and sectors• Orchestrated logistics for several C-suite meetings across the US; managed a team of 12 employees located in various offices• Devised media and communications plans for short-term and long-term campaigns for local and national assignments to be shared on internal and external sources• Organized marketing materials for events, proposals, quarterly updates and senior leadership communications• Aligned objectives with internal and external clients to plan and promote business excellence

Stockholm, Se

• Propelled forth strategic initiatives set forth by global and national senior leadership• Navigated process improvement and change management projects for a variety of strategic initiatives by managing budgets, implementing logistics plans and developing implementation plans for internal and external clients• Served as project manager for business unit unification and overall process improvement, including platform creation, production of manuals, tools and training documents• Ensured systems and procedures were in place to provide accurate EHS reporting to benchmark performance, helping support the shift of the business’ EHS metric strategy from lagging to leading indicators• Devised and administered trainings, national and global meetings and events; collaborated and communicated with a variety of vendors and colleagues to coordinate trainings, meetings and events

Stockholm, Se

• Facilitated office relocation for 300 employees from Beaverton to downtown Portland• Partnered with project teams to coordinate punch lists, change orders and project start-up and closeout• Initiated and chaired large meetings, recruiting and vendor fairs, trainings and office events • Formulated training documents and presentations for the Oregon office to utilize• Offered administrative and operational support to VPs and department leads • Advanced the development of environmental auditing procedures and schedule for EHS team in accordance with local objectives; managed insurance and workers compensation claims for Oregon

• Orchestrated art retreats and vendor fairs for 1,000+ attendees• Cultivated strong relationships with internal and external business partners to drive event success• Vetted venues, vendors, artists and local staff for various organizational events• Streamlined and maintained blog, websites; implemented a social media platform to increase the company’s sphere of influence