Emily Birch work email
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Emily Birch personal email
Experienced SAP Specialist with a demonstrated history of working in the consumer goods industry. Skilled in Customer Support, Communication, Administration, People Development, and Management. Strong information technology professional with a Master of Business Administration - MBA focused in Business Administration and Management, General from Western Governors University.
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Sap Crm Subject Matter ExpertMiele Usa Jun 2018 - PresentLogan, Utah• Assisted in the migration to SAP across the enterprise• Created new process documentation• Trained employees on CRM functions for Sales -
Contact Center ManagerMiele Usa Aug 2016 - Jun 2019Logan, Utah• Managed 50 employees, 4 supervisors, and 9 business segments• Completed payroll for 50+ employees• Managed all functions of a remote office location• Directly responsible for all hiring and firing
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Contact Center SupervisorMiele Jun 2012 - Aug 2016Logan, Utah• Grew the internal team from 7 agents to 30• Developed SOPs and documented internal processes• Trained new agents on professional customer service skills -
Customer Care ProfessionalMiele Feb 2011 - Jun 2012Logan, Utah• Worked with customers, contractors, and dealers to arrange delivery and installation services• As the team lead, I oversaw the daily operations of the team• Helped establish policies and procedures
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Resolution AgentConvergys Oct 2001 - Feb 2011Logan, Utah• Answered agent questions and customer escalations• Assisted supervisors with their workload• Helped coach new agents as they transitioned from training
Emily Birch Education Details
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Business Administration And Management, General -
Business Management
Frequently Asked Questions about Emily Birch
What company does Emily Birch work for?
Emily Birch works for Miele Usa
What is Emily Birch's role at the current company?
Emily Birch's current role is Master of Business Administration - MBA.
What is Emily Birch's email address?
Emily Birch's email address is em****@****iele.de
What schools did Emily Birch attend?
Emily Birch attended Western Governors University, Western Governors University.
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1serpwars.com -
2rochesterprep.org, uncommonschools.org -
Emily Birch
Shawnee, Ks
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