Emily Bissonnette Email & Phone Number

Toronto, Ontario, Canada

• Assist guests to select food and beverages by suggesting favoured dishes and beverages, identifying appropriate wines and answering any service related questions.
• Contribute to team effort by assisting and leading where needed.
• Maintain optimal guest experience by removing courses as completed, replenishing utensils and beverages as well as being alert to guests special needs and dietary restrictions.

• Large focus on guest experience by ensuring events (i.e. weddings and business meetings) are recognized and food and beverages are enjoyed.
• Provide service by maintaining knowledge of all menu items, including beverages and wines, and make recommendations based on guest preferences.
• Work collaboratively with team to ensure quality standards of service and guest experience.

Toronto, Ontario, Canada

• While presenting a menu overview, welcome guests to create a more approachable cocktail experience.
• Efficiently take orders while ensuring compliance with allergy and dietary restrictions protocols.
• Train servers on communicating and providing a seamless guest experience.
• Create an immersive guest experience through the presentation of multi-sensory cocktails while explaining the ingredients, inspiration and consumption methods.

Durham, Ontario, Canada

• Knowledgeable of bar and menu options to prepare drinks and make food recommendations.
• Train new bartenders on drink preparation and up-selling techniques.
• Prepare new garnishes, juices and other perishables daily.

Durham, Ontario, Canada

• Greet guests, answer questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Operate POS terminals to input orders, split bills and calculate totals.
• Train servers by showcasing how to recommend specials, dishes and desserts to optimize sales.

Durham, Ontario, Canada

• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delegate work to staff, setting priorities and goals.
• Remain calm and professional in stressful circumstances and when dealing with unhappy guests, effectively diffusing situations.

Durham, Ontario, Canada

• Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Train hostesses to track seated guests and available seating using Ameego.

Graduate Certificate, Public Relations

Current courses include: Public Affairs, Strategic Communications, Event Planning and Management, Investor Relations and Corporate.

Bachelor Of Arts - Ba, Psychology