Emily Bloom Email & Phone Number

San Francisco, California, Us

Miro is a visual workspace for innovation where over 60M+ global users manage projects, design products, and build the future together. • One of the first verticalized Strategic Customer Success Managers supporting global Professional Service Providers• Support PSPs via customized mutual success plans to help enable, scale, and unlock the full value of Miro's collaboration capabilities for each customer's respective use cases• Partner with Executive Leadership and other functions to increase each customer's lifetime value to foster long-term strategic partnerships, higher product adoption, increased account health, and improved customer satisfaction resulting in high retention and expansion rates• Formulate and deliver a best-in-class customer experience by standardizing assets, creating scalable plays, and identifying program process improvements for Miro's Global Customer Success organization

San Francisco, California, Us

Seattle, Wa, Us

Project Manager & Business Analyst who's passionate about effectively delivering outcomes in changing and ambiguous project environments. Previous client industries include entertainment, non-profit, technology & software services. Experienced in business analysis, business process improvement and implementation, change management, as well as project management and agile methodologies.Slalom is a global consulting firm focused on strategy, technology, and business transformation. In 41 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers.​​​​​

Seattle, Wa, Us

Montreal, Quebec, Ca

• Led project as main point-of-contact and stakeholder coordinator between contracted parties• Used agile methodologies in a team setting to provide technical solutions• Modified an intake form for local non-profit using a Content Management System• Researched WordPress and associated plug-ins to create an interactive community database solution• Performed research on potential ERP clientele and competitors and provided findings in Excel workbook• Participated in Business Development efforts via phone call and meeting opportunities

Olympia, Wa, Us

• Completed R&D reports for company use• Assisted with CRM (SalesForce) to track opportunities and leads• Produced numbered company catalog that identified and located company assets• Worked in QuickBooks and JobBoss• Worked on Corporate Responsibility Program with Tronie Foundation• Assisted with company filing of Accounts Payables/Receivables and Completed Jobs

Bachelor Of Business Administration - Bba In Finance, Psychology Minor

High School Diploma