Emily Bockenkamp Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Denver, CO

• Create and update ten operations work procedures a year so that process improvement initiatives established throughout the year could be documented for future associates.
• Collaborate with team members and management on process improvement initiatives such as work procedures and current process inefficiencies resulting in a more effective team.
• Prepare internal weekly and monthly reports using Microsoft Excel and Microsoft Word in order to identify trends in company processes and analyze the variance in work items between different periods of time.
• Respond to department email communications using Microsoft Outlook in order to resolve conflict and provide operations support to time-sensitive issues.

Colorado Springs, Colorado Area

- Process participant requests with a 99.8% accuracy while exceeding average performance standard, resulting in clients receiving accurate financial distributions within necessary deadlines.- Review given documentation and sort work to the correct place.- Analyze gathered data through Microsoft Excel and review current business processes resulting in.

Lone Tree, Colorado

- Effectively communicated and provided information regarding current promotions with customers which resulted in customers being pleased with their store experience. - Collaborated with multiple departments to ensure customer satisfaction by finding sufficient items for customers and being knowledgeable about each department of the store.

Laramie, Wyoming

- Entered data into an Excel spreadsheet about tutoring trends, which resulted in increased internal knowledge about tutoring center traffic and provided information to be used for future budget proposals.- Coordinated appointments with students’ schedules and ours which resulted in an increase in students being able to utilize the tutoring center.

Laramie, Wyoming

- Created and managed the chapter budget using Excel which resulted in a plan that would benefit the chapter for the calendar year.- Assisted 30 members with payment plans for dues and responded to questions of members through emails and Microsoft PowerPoint.- Managed and documented payments through an online payment website, Billhighway, which resulted in.