With broad administrative direction, manages all aspects of ICMA’s program to recruit and engage non-members, collaborate with regional directors, state association staff and leadership, affiliate organizations, and ICMA members and staff to develop and implement joint recruitment campaigns and enhance relationships. This position oversees all aspects of organizational program management, to include project initiation, planning milestones, data analysis, financial, contractual, administrative, project reporting, and communications to ensure the objectives of the program are well defined and accomplished with clear outcomes. This position also leads ICMA’s new member onboarding initiatives.

Performs program management and administrative oversight for the Member Benefits and Services including Life Membership program and Awards program. Provides support to ICMA’s Regional Directors. Responsible for several ICMA member communications including content collection and website updates. This position also supports essential membership duties such as updating the website, Netforum testing and documenting SOP’s, retention outreach, and data entry and trend analysis.

-Representing corporate officers to the highest level of professionalism with employees and customers.-Performing required administrative assistance duties including composing correspondence for signature; managing files; making travel arrangements; preparing expense reports; directly receiving external phone calls; attending meetings and preparing and distributing meeting minutes, agendas and presentation materials. -Provides back-up support for other executives when necessary.-Leveraging management information systems and computer applications to provide data to executives, the department and the organization to support the decision-making process.-Monitoring and reporting on department budgets to ensure timely execution, reconciliation and forecasting.-Leveraging the executives’ time and productivity through forward-thinking partnership.-Performing confidential administrative duties with discretion and independent judgement.-Determining priorities of inquiries and issues received from both internal and external sources; provides answers and information; referring issues to appropriate individuals and follows up to ensure that answers or information have been received by inquiring party.-Performing research and other duties necessary to obtain information; gathers and organizes data and prepares reports for review and action by others.-Serving, when necessary, as a liaison between teams, customers, Quanta Services and others to ensure continuity of efforts and completion of applicable tasks.-Committing to continual self-improvement and lifelong learning; and ensuring the success of other Eagles and the organization, in accordance with NLC’s mission, ethos and values.

In this position, I played an important part in creating organization strategies and helping the Axiom Principal stay organized so he could focus his time on high-value activities - making him more productive. In addition, l helped implement strategic business operation tools. As the EA I had a secondary responsibility as the CRM Administrator and overall Axiom administrator for events, travel, and meetings both internal and external.

As the Director of Community Engagement, I fostered community partnerships to promote NeighborWorks brand services to the public. I developed and managed annual departmental plans and budgets, as well as, executed events and oversaw staff operations and marketing plans. As part of the position, I managed our signature volunteer events Paint The Town™ and Rake Up Boise™. I worked directly with our Executive Director to forge meaningful relationships with area businesses and supporters.

Fostered community partnerships to further the mission of NeighborWorks Boise, especially in the area of Community Building and Engagement with regards to Resident Services, neighborhood revitalization and community.-Served as the staff liaison to property managers, resident leaders and community resource committees.-Marketed NWBoise programs and services to neighborhood residents and associations, and referred residents to the appropriate services to help them gain self-sufficiency.-Identified, recruited, trained and coordinated residents and volunteers to take on leadership roles within NWBoise, neighborhood associations, and community groups.-Planned outreach and events to promote resident neighborliness.-Encouraged and organized neighborhood meetings and activities that brought residents together to identify, discuss, and work on common ideas, issues of concern, new opportunities and special projects to make their neighborhoods a place of choice to live.-Developed and managed program budgets, policies, and evaluation procedures.-Tracked, monitored, and reported outcomes of program activity.-Cultivated positive donor relationships through frequent communication and timely submission of reports.-Developed collaborative partnerships with community, corporate and civic partners and donors.

My main goal: To improve services to NHS residents living at Gateway Crossing, Davis Park, Stewart Avenue and Northwest Pointe apartment communities by developing a Resident Services Program to build a supportive community and promote self-sufficiency.I worked on creating and implementing a multiculturally focused Youth Leadership & Development program, as well as, a Volunteer Management program.

AmeriCorps VISTA members are passionate and committed to their mission to bring individuals and communities out of poverty. Members make a year-long, full-time commitment to serve on a specific project at a nonprofit organization or public agency. They focus their efforts to build the organizational, administrative, and financial capacity of organizations that fight illiteracy, improve health services, foster economic development, and otherwise assist low-income communities.

As a PSR, I was responsible for effective and caring interventions that provide lifting reinforcement, current education and powerful techniques to change behaviors in children and adults with mental health diagnoses.

In charge of customer service, partner development, relations and delegation. Responsible for cash handling, store security,food safety and Starbucks Corporate standards.