Created and implemented a workflow responsible for 5% increase in clinic profits in 2023 and a workflow responsible for decreasing late cancellations and no show occurrences by 50%.- Manage budget and keep purchases within budget constraints.- Marketing and outreach.- Coordinated fundraising events and monitored the progress of facilities tickets.- Customer service and patient care including but not limited to scheduling, ordering medications, communicating with outside agencies to insure coordinated care, and addressing patient concerns.

Managed a team of 10 employees including scheduling, time off requests, approving payroll, hiring processes, annual reviews/SMART goals, delegation, and performance improvement plans.- Utilized EHR reports and electronic data capturing systems to identify areas of improvement (SDOH, Patient Engagement, and individual/team goal related data) and created workflows to exceed related metric goals that were then implemented in all regions to improve clinic operations.- Representative on a multi region, cross functional, collaborative training development team.- Worked 40% of marketing events to increase patient engagement.- Regional point of contact for all Quality & Compliance, Engagement, Portal Outreach, and Host Guild concerns.- Submitted, prioritized, and addressed regional tech tickets.- Demonstrated servant leadership by excelling in all host related tasks and being willing to step in for employees when needed.- Assisted in completing and maintaining documentation for facility accreditation.

Distributed medication to patients in accordance with facility licensure and state regulations.- Coordinated appointments for patients at outside medical offices.- Maintained HIPAA compliance and assisted in maintaining accreditation status.- Contributed to establishing and maintaining relevant pandemic protocol within the facility.

Managed a team of 6 employees including scheduling, time off requests, approving payroll, and hiring processes.- Completed computer and medication distribution charting.- Maintained communication with therapists pertaining to the status of patients when they were not present in the inpatient facility.-Planned content for monthly staff meetings and trained staff members accordingly.- Made decisions in emergency situations.