- Business Development Manager, Specialising in the New Build market- Engaging with with Builders and Estate Agents to develop levels of Business-Developing strong relationships with Builders and Estate Agents- Excellent communication skills- Delivering a First class service to all clients

Underwriting mortgage applications before sending to the Lender and assuring to the standard of their policy to ensure that mortgage offers were sent within 14 days.Processing Mortgage applications across all Mortgage lenders systems.Delivering a High level of customer service.Communicating with Clients, Builders and Lenders.Contacting Clients and Builders to update on the mortgage process.

Handling claims efficientlyMaking payments for valid claims to policyholdersAnalysing and making decisions on claims Collecting accurate information and documents to proceed with claimsEngaging with assessors to get an accurate reflection on the validity of a claimContacting builders and arranging for them to make repairs on a policyholders propertyEnsuring the customer is treated fairly and receives and excellent customer serviceBuilding relationships with assessors, builders and legal and claims professionals. Adhering to legal and industry requirements

Reviewing customer profiles and providing guidance to the business highlighting risk.Contacting customers to fulfill AML by requesting further information. Checking internal and external data sources to provide a detailed view of the customer.Meeting regulatory requirements within deadlines. Running watch list checks to gather customer information.Completing EDDs on high risk businesses.

Auditing of branch for risk complianceObserving and monitoring staff to ensure complianceDeveloping, coaching and training employees in all areas of their roleEnsuring branch targets were always achievedResolution of escalated customer complaints including verbal, face to face, over the phone and written communicationConducting meetings to discuss daily objectivesScheduling and rostering of the team and tasksAttending managers meeting and subsequently delivering key messages back to my teamConducting weekly one to one’sConduct performance improvement reviews as necessary Advanced in all company bespoke systems and Microsoft package including word, excel, PowerPoint

Assisting the branch manager with all tasks Up selling of all banking products including, current accounts, credit cards, loans, savings accounts Assisting on the front desk as and when requiredHosting of the branch - Meeting and greeting all customers and directing them to the correct colleague/serviceDelivering experience reviews with all customers to understand satisfaction and areas for improvementArea support for staff shortages Monitoring branch budget ‘People Champion’ for the branch and area - understanding team morale and developing ideas on how to improve Conducting risk compliance on other branches within the area

Completing customer reviews to assess customers needsProviding solutions for customers to make and save them money i.e. loan, credit card, etc. Completing all sales ensuring they met financial regulationsProviding a first class level of customer service in all transactionsFollowing up and actively looking for new leads with customersProactively up-selling all the banks productsConducting both face to face and telephone interviews with customers as necessary to discuss products and servicesAchieved 100% in all my observations to ensure compliance

Managing a till and completing customer deposits and withdrawalsBalancing till daily with no discrepancies Providing an excellent service to customers and building rapportLooking for opportunities to refer customers to relationship advisors Successfully booking and generating appointments to hit objectives Dealing with everyday customer enquiries Liaising with head office as appropriate for any escalated queriesAnswering the phone and handling all phone enquiries Data entry