-Currently manage a book of business of 90 Enterprise and 30 SMB customers accumulating $3 million ARR.-Hold strategic monthly and quarterly meetings with key stakeholders to discuss account health, and provide recommendations based on site performance.-Onboard, enable, and strategize with customers to build a successful partnership.-Handle renewal conversations and look for opportunities to upsell or cross-sell.

-Dedicated Customer Success Manager to roughly 100 customers ranging from Mid-Market to Enterprise. -Worked with customers on a daily, monthly, and quarterly basis to help identify areas for optimization within our platform.-Highlighted opportunities for customers to expand on features they use with Searchspring, driving upsell and cross-sell deals.-Helped spearhead the Success-Team program to better support our Starter accounts and alleviate the overall customer load of… Show more -Dedicated Customer Success Manager to roughly 100 customers ranging from Mid-Market to Enterprise. -Worked with customers on a daily, monthly, and quarterly basis to help identify areas for optimization within our platform.-Highlighted opportunities for customers to expand on features they use with Searchspring, driving upsell and cross-sell deals.-Helped spearhead the Success-Team program to better support our Starter accounts and alleviate the overall customer load of the greater CS team.-Worked closely with Team Lead on internal projects to further develop my management skills. Show less

-Onboarded customers which consisted of demos on the platform functionality, best-practices, and optimizations.-Explained benefits, features and recommendations to maximize client retention.-Held QBR's with customers to discuss overall performance and highlight the benefits of the product for their businesses.-Developed knowledge of the platform to help troubleshoot and find resolutions for customers.-Collaborated with internal teams to further develop the… Show more -Onboarded customers which consisted of demos on the platform functionality, best-practices, and optimizations.-Explained benefits, features and recommendations to maximize client retention.-Held QBR's with customers to discuss overall performance and highlight the benefits of the product for their businesses.-Developed knowledge of the platform to help troubleshoot and find resolutions for customers.-Collaborated with internal teams to further develop the product and needs of customers. Show less

-Supported the sales team with daily administrative tasks. -Processed and submitted sales orders for numerous customers. -Worked closely with CSM’s to make sure the execution of deadlines were constantly met. -Performed special projects or assignments across departments when necessary.

-Managed a book of net new enterprise companies for potential business sales. -Assisted in strategic business approaches with other Redapt Account Executives. -Maintained daily outbound touches of 150+ across multiple platforms. -Accumulated knowledge on data storage & cloud platforms through certifications and daily practices.

-Assisted European Soccer Solutions with all things marketing and communications. -Oversaw social media platforms and captured data for social engagement. -Collected and updated relevant information for future projects. -Engaged with their online media accounts to increase traffic flow to ESS sites.

Head Coach for a U9 girls soccer team for Whatcom FC Rangers.