Responsible for answering telephones, light accounting duties, data entry, and filing. Answer questions, disseminate or explain information, take orders, and address complaints. Create work schedules, manage calendars, and arrange appointments. Assist with maintenance duties such as processing work orders for maintenance, coordinating moves, taking inventory and ensuring adequate supplies, or maintaining a warehouse.

• Act as liaison between HR managers and employees, ensures smooth communication and prompt resolution of all queries.• Provides administrative support for staff of the department; processes personnel action forms; prepares job descriptions; job postings requests and help wanted advertisements for vacant positions; maintains confidential files.

• Facilitated and promoted the Strengthening Families Program, a family skill building curriculum for military parents and youth 10-14. Successfully worked with 60 families in the program.• Interviewed recruits participating in program to ensure readiness, answer any questions and champion excitement towards program.• Provided administrative services in assigned areas; prepared comprehensive reports on each family, managed meeting minutes and program agendas.

• Provided language and cultural training services to 150+ participants.• Prepared daily lessons plans and supplemental teaching materials in support of the program and the needs of the participants.• Worked closely with students to ensure all training sessions progressively moved them forward and supported their learning goals. Monitored progress to ensure program success.

• Managed an overall store budget of $5.5M.• Managed a team of 130 Client Services Associates – modeled and provided guidance on customer service techniques to uphold efficiency and quality standards. Team continuously exceeded customer service levels by 25% monthly.• Instrumental in driving financial performance – exceeded sales and profit by 6% within first month. Continuously met or exceed sales goals through clear direction and communication and the mentoring and training of staff. • Assisted in managing projects, setting timelines, and providing direction and support to project team. Performed behavioral interviews during recruitment process to hire best candidates.• Targeted opportunities to assist and support customers to enhance their shopping experience – answered questions, searched for merchandise, and provided guidance which almost always steered them towards a purchase• Promoted a safe and friendly working environment – supported all efforts to sustain a clean and organized facility, adhere to regulatory requirements, SOPs, and safety standards.

• Managed all aspects of the administrative function; handled correspondence, typed and edited a variety of documents, verified accuracy of information, and researched discrepancies while providing excellent customer service to internal and external customers.• Improved internal controls by developing and implementing new policies and standard operating procedures which resulted in a 90 increase in operational efficiency.• Provided training and mentoring to students to attain high scores in the (OPE) Oral Proficiency Exam, (OPI) Oral Proficiency Interview, and (DLPT) Defense Language Proficiency Tests.

• Provided high-level administrative support to the Vice President, Academic Affairs – oversaw his workflow; managed calendar, travel, correspondence, and phone calls and determined priorities while maintaining confidentiality at all times.• Planned and organized faculty meetings, prepared contracts and stipend pay.• Organized two annual graduations events with a budget or $50K. Successfully managed to reduce costs by $15K by while reaching a 98% customer satisfaction rating.• Provided HR support to organization and teams; recruitment, training, and employee relations.

- Gained an understanding of the provision of care for our Nation's Veterans- Learned the process of the Joint Commission on Accreditation of Health Care Organization- Acquired knowledge of risk management and adherence to the National Patient Safety Goals and became familiar with the VAMC of Fayetteville's adherence to integrating ethics in healthcare using a multi-disciplinary approach- Developed, coordinated, and completed internal process audits and silent monitoring, including analyzing and reporting findings- Participated in the development, coordination and management of Department of Quality Improvement Projects, including coordinating and leading meetings, identifying process of barriers and solutions, monitoring and analyzing data and ensuring implementation of identified interventions

Worked 200-hours at the VAMC (Veteran Administration Medical Center) of Fayetteville for twelve monthsGained an understanding of the provision of care for our Nation's Veterans Learned the process of the Joint Commission on Accreditation of Healthcare Organization(JCAHO)Acquired knowledge of risk management and adherence to the National Patient Safety Goalsand became familiar with the VAMC of Fayetteville's adherence to integrating ethics inhealthcare using a multi-disciplinary approachParticipated in the development, coordination, and management of department QualityImprovement Projects, including coordinating and leading meetings, identifying processbarriers and solutions, monitoring and analyzing data, and ensuring implementation ofidentified interventionsDeveloped, coordinated, and completed internal process audits and silent monitoring,including analyzing and reporting findings