Emily Button Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

-worked within the key account management team to ensure a high standard of outgoing client reports and data. Through data analysis and quality control processes I ensured that we consistently delivered accurate and reliable reports to our clients and therefore ensured high levels of customer satisfaction.

- I acted as the liaison between clients and the company to ensure all clients' needs and expectations were met using excellent interpersonal and problem-solving skills.- I identified opportunities to provide better service to the client.- I analysed clients' data to identify potential problems or successes using analytical skills and attention to detail and provide them with feedback.- I assisted with design and implementation of reporting templates and assisted clients with report… Show more - I acted as the liaison between clients and the company to ensure all clients' needs and expectations were met using excellent interpersonal and problem-solving skills.- I identified opportunities to provide better service to the client.- I analysed clients' data to identify potential problems or successes using analytical skills and attention to detail and provide them with feedback.- I assisted with design and implementation of reporting templates and assisted clients with report analysis and comprehension.- I assisted the sales team with information about prospective clients and facilitating the onboarding process.- I trained new clients and new coworkers on our software and processes.- I kept track of all client communication and issues as well as steps of the onboarding process using Excel and strong organizational skills.- I provided the software development team with support in the form of software feature ideas and innovation based on client experience.- I used Microsoft Excel and Word frequently for various admin tasks. Show less

I taught stimulating phonics and vocabulary online lessons to students between the ages of 6 and 12 years old. I used interpersonal and communication skills to keep students engaged and well-informed.

Hanoi, Hanoi, Vietnam

- I taught English lessons to kindergarten students between the ages of 1 and 6 based in Vietnam.- I gained hands-on experience teaching in face-to-face and online settings.- I presented advanced phonics lessons to kindergarten level (ages 3-6) and vocabulary lessons to Pre-K level (ages 1-3).- I creatively engaged with students and made content easy to understand through songs, stories, and games.- I used time management skills to maintain a strict schedule and ensure that… Show more - I taught English lessons to kindergarten students between the ages of 1 and 6 based in Vietnam.- I gained hands-on experience teaching in face-to-face and online settings.- I presented advanced phonics lessons to kindergarten level (ages 3-6) and vocabulary lessons to Pre-K level (ages 1-3).- I creatively engaged with students and made content easy to understand through songs, stories, and games.- I used time management skills to maintain a strict schedule and ensure that classes ran smoothly. Show less

Hanoi, Hanoi, Vietnam

- I presented fun and interactive vocabulary lessons to kindergarten children using various teaching methods and educational resources.- I occasionally taught English lessons to primary school students between the ages of 6 and 10. Maintained the students’ focus by using songs, games, and storytelling.

Postgraduate Degree, Marketing

- I developed and applied valuable marketing skills, ranging from social media marketing (SMM), strategy development, market research.

Bachelor Of Arts - Ba, Humanities/Humanistic Studies

Activities and Societies: Acapella group During my BA Humanities degree, I completed numerous projects which entailed conducting in-depth.