Emily Capel Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Facilitating transport from repossession agent lot to facility for remarketing. Review condition reports and suggested repairs. Request estimates for value adds. Suggest pricing to clients based on valuations from MMR, Blackbook and NADA. Monitor accounts for redemptions, bankruptcies and insurance holds. Process claims or releases according to hold guidelines. Monitoring post sale reports for contracted fees. Maintain client relations and client satisfaction. Providing daily, weekly and monthly reporting to management and clients.

Wayland, Michigan, United States

Assisting in the transition of fleet accounts following the closure of America’s Auto Auction Grand Rapids. Assisting with employee training and contract revisions while adhering to standing operating procedures. Prepare personnel and facilities for audits and site visits. Processing and maintaining digital documentation for units transferred and legacy fleet accounts.

Jenison, Michigan

Managing more than forty client accounts. Analyzing and implementing clients monthly, quarterly, and annual contract changes. Ensuring all standard operating procedures are adhered to. Weekly, monthly, quarterly, and annual audits of all client accounts. Maintaining digital audit documentation. Providing audit documentation to third party auditors as requested. Reviewing compliance documentation and conducting personnel training. Managing thirty to seventy-five employees and subcontractors across five departments. Developed and streamlined processes and procedures for five departments. Prepare for on-site audit and insurance visits. Client and vendor point of contact.

Holland, Michigan

Motivating the sales team to improve customer loyalty and company growth. Driving sales through initiatives and partnerships (AAA, Credit Unions, Small Business, Corporate Business and Salesforce). Modeling the sales floor to exceed audit standards. Providing on the spot coaching to 6-10 Sales Consultants. Leading audit and compliance, key metric and sales development trainings. Working side by side with the Store Manager, District Manager and District Operations Manager to meet daily, weekly, and monthly metrics.

Holland, Michigan

Leading the sales team to improve customer loyalty and company growth. Driving sales through initiatives and partnerships (AAA, Credit Unions, Small Business, Corporate Business and Salesforce). Funneling corporate and large business leads to District Business Representative. Working side by side with the Store Manager and Assistant Store Manager to meet daily, weekly, and monthly metrics. Key holder.

Jenison, Michigan

Jenison, Michigan

Jenison, Michigan

Jenison, Michigan

Master Of Science (M.S.), Business Administration And Management

Bachelor Of Arts (B.A.), Liberal Studies; Emphasis Community, Business And Leadership

High School Diploma