Emily Carson Email & Phone Number

Charlotte, North Carolina, United States

Answers, screens, and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee or departmentClear messages each morning and deliver to appropriate departmentsmessages and/or forwards telephone calls to appropriate employee or departmentClear messages each morning and deliver to appropriate departmentsMeet and greet all visitors; determines their needs and direct them to the appropriate employee/locationCarries out administrative duties such as filing, typing, copying, binding, scanning etcAlerts employees of deliveries; including mail, packages, and lunch ordersPrepare outgoing mail and packages and coordinate shipping with the maintenance departmentCompose and type routine correspondence with the legal claims and operations team as needed. Assist neighboring departments with special projects and tasks as assignedPoint of contact for building maintenance and additional vendors. Perform general clerical duties, including but not limited to: basic correspondence, filing, photocopying, and faxingTake inventory, order, and maintain supplies for janitorial, break room, and coffeeSupply order, the main point of contact for Canteen and Amazon orderingMaintain, stock, and manage the coffee equipment and supplies in the break room at the end of each day. Manage all aspects of the internal ATG store: fulfill orders, track inventory, connect with the Che if Marketing officer regarding restocking of inventoryPrepare and maintain meeting and conference room reservation and catering scheduleCleans up after each meeting and or Catering eventDemonstrates a high level of professionalismAssist CEO, CTO, CFO, Human Resources, and Marketing with special projects and events

Charlotte, North Carolina, United States

Armstrong Transport Group, Inc. is a third-party logistics firm that provides transportation services for shippers and customers throughout North America. Armstrong runs under an agent-based model. All offices are owned and operated by individuals working as 1099 contractors. Back office support: Accounting, Finance, Claims, Legal, Human Resources, IT, and Marketing is located in our Charlotte, NC headquarters.An integral part of our organization is our corporate claims management and legal department. We are looking to grow this department and continue to provide excellent customer service to our: customers, carriers, and agents.Manage the file cargo claims related to damaged, stolen, rejected (TL and LTL)Organize and request documentation for cargo claims from agents, customers, and carrier throughout the United States, Canada, and Mexico.Prepare denied claim files for the legal department prior to litigationNegotiate with customers, consignees and/or shippers following a rejected load to determine course of action related to salvageLocate salvage company, create salvage invoice to obtain paymentRequest insurance coverage for all-risk loads on a case-by-case basis and create insurance certificates for each loadFile reports with Carrier 411Provide relevant insurance documentation to customers and carriersLocate and develop case relevant informationMonitor deadlines and juggle calendarsOther duties as assigned by the Claims and Legal Department

Charlotte, North Carolina, United States

Answers, screens, and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee or departmentClear messages each morning and deliver to appropriate departmentsMeet and greet all visitors; determines their needs and direct them to the appropriate employee/locationAlerts employees of deliveries; including mail, packages, and lunch ordersPrepare outgoing mail and packages and coordinate shipping with the maintenance departmentCompose and type routine correspondence with the legal claims and operations team as neededPerform general clerical duties, including but not limited to: basic correspondence, filing, photocopying and faxingTake inventory, order and maintain supplies for janitorial, break room, and coffeeSupply order, the main point of contact for Canteen and Amazon orderingMaintain, stock and manage the coffee equipment and supplies in the break room at the end of each dayManage all aspects of the internal ATG store: fulfill orders, track inventory, connect tight he VP of HR for reordering,Prepare and maintain meeting and conference room reservation and catering scheduleCleans up after each meeting and or Catering eventDemonstrates a high level of professionalismAssist CEO, Human Resources, and Marketing with special projects and events

Charlotte, North Carolina, United States

Receiving, review, organized and distributed incoming mail to the correct receiving party. Scanning in all need load documents (Invoices, BOLs, agent agreements) into Armstrong Transport system.Processed general invoices in compliance with company policies and procedures, securing approvals for payment as necessary.Run checks weekly, print and secure in envelopes for outbound.Handling all aspects of our internal and carrier and customers needs via phone, email and internal communications portals.Weekly excel spreadsheets regarding follow ups, non cashed checks, ACH (Direct deposit) verifications, missing documentations.Work with a 3rd billing party that will need some kind of information from us that they are not viewing on their end.

Charlotte, North Carolina, United States

Handle calls from various clients' employees and retirees to assist with enrollment of Health and Wellness care and different Personal Injury cases• Provide information for financial policies, attorney client and medical records• Work with health plan providers such as Medicare, Cigna, Medcost and Blue Cross Blue Shield to assist patient• Maintain accurate records for treatment plan and soap notes• Responsible for communicating health plan changes and provisions for the plan to clients• Request and manage records of Lien and Communication to all parties• Certified Chiropractic Assistant• Work in compliance with company standards and regulations• Provide excellent customer service and ensure patient care satisfaction• Build positive and long-term working relationships with clients• Manage billing records and payment plans or payment options• Starting with completion to Narrative Reports with any PI(personal injury) cases.• Handling any privacy forms and bills.•Typing up medical records and bill runs to send out to attorneys and insurance.• Handling Major Medical, Self pay, Wellness or Professional Care charts and files.• Sending inbound/outbound calls regarding attorney and insurance.• Keeping up with missed appointments and charts on Dr. desk.• Responsible for all shreds and any loss paperwork that can lead to HIPPA every night.• Chiropractic assistant, assistant all patients with kind and caring manners. I assure our patients they’re going to enjoy this treatment.• apply any treatment that the Dr. diagnosis (Electrical stimulates system, Traction, Decompensation table, Laser, Diapluse, Ultrasound, Combs)• Following new patients procedures.

Georgia, United States

Greeter and welcoming new/old or current customerGreat customer services Inbound and outbound cold calling Processing old or new title loansCollecting ALL information and receiving references to start a loanVehicle inspectionsProcessing past due or current title paymentsLead sales for new customersCold call all past due customersCommunications with tow yardsOpen/close officeClean and stock all needed products and supplies Close and count depositsBank drop offsBank runs for needed services Filing proper documents accordingly

Winston-Salem, North Carolina, United States

Assists in merchandising proceduresAdheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)Responsible for cash handling procedures including but not limited to preparing and dropping bank depositsAuthorizes register functions including post voids, returns and discountsComplies with Human Resources policies and proceduresAssists in receiving and stocking proceduresUnloads merchandise from trucksSeparate merchandise to proper departmentsTeam meetings before shift startsAssist any team members that need help Visualizing great floor plansChecks in shipmentsStages merchandise for the sales floorPacks out merchandiseAssists front end and queue merchandisingAssists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense ControlPerforms store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Winston-Salem, North Carolina, United States

Ensures all associates and managers are Wowing the Customer through personal contact with customersResponsible for achieving CSAT score goals provided by the District ManagerResponsible for leading Front End OperationsTraining the staff on the High Fives of Customer ServiceEnsures that each guest has a fast, friendly, checkoutResponsible for maintaining the store cleanliness, recovery, and ready for customers at all timesResponsible for opening and closing store proceduresAssists with Front End OperationsResponsible for performing SM duties in their absenceAssists in supervising all AssociatesAssists in training all AssociatesAssists in coaching all AssociatesAssists in developing all AssociatesReviews all corporate communications and reacts accordinglyPartners with supervisors or corporate office regarding store issuesDrives store sales and controls expensesDrives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)Assists payroll process and ensures payroll is within budget