Emily Casto Email and Phone Number
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Hello Everyone!I'm a proven leader with track record of exceptional team retention, experienced in managing both US and UK teams across technical, professional services, and customer success/account management roles.My demonstrated success in organizational design, Lean methodologies for process improvement, and turning strategy into actionable work are second to none.I have a remarkable background in fostering teamwork to achieve company goals.Employers recognize me for leading teams accountable for consistently delivering outstanding customer experience, resulting in the #1 industry service ranking.I'm well renowned for navigating executive roles encompassing product implementation, product support, and customer success, beyond account management and sales.Below listed are some of my expertise:• Key Account Management• Team Integration Due to M&A• Lean Methodologies & Process Improvement• Organizational Design & Re-Design• Performance Metrics & Analytics• Product Implementation & Support• Empowering Teams• Customer Success ManagementI am confident that my wide range of knowledge and talents will allow me to contribute to the success of your company.While others take pride in meeting all standards set before them: my passion is for delivering service and leadership that goes beyond organizational expectations. Connect with me today or send me an email at emblissmer@gmail.com if you want to discuss additional details regarding my work experience and the skills I have to offer. I'm always interested in making new professional acquaintances!
Craneware
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Sr. Vice President / Vice President - Customer ExperienceCraneware May 2018 - PresentDeerfield Beach, Florida, UsIn this current role, I spearhead strategic leadership and management for nine application offerings across multiple business functions, for multiple teams across US and UK - including technical support, implementation, training, solution support, issue resolution, customer lifecycle management, and project management.I facilitate proactive engagement and relationship management with customers throughout their lifecycles.It is me who fosters effective collaboration between Customer Experience Teams, Technical Business Function Groups, and Sales and Marketing Teams. Furthermore, I play a key role in annual company strategy design and implementation through strategic theme delivery.My achievements are as follows:• Completed 100% customer migration from legacy on-premise software to new cloud-based applications allowing the company to streamline its portfolio, reduce operational costs, and hit desired targets for investors.• Led teams through cultural disruption of bringing two disparate organizations together upon Craneware's acquisition of Sentry Data Systems with less than 2% voluntary attrition, when the average across both companies was >50%.• Ranked organization to #1 in KLAS - Highest scores consistently received in areas of Customer Support, Customer Training, Customer Implementation and Executive Involvement/Account Management.
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Director - Customer SuccessCraneware Oct 2016 - May 2018Deerfield Beach, Florida, UsAs a part of this job role, I drove innovation and improvement in success management customer service delivery.I expanded the company's service line through the development of new custom offerings tied to software applications.One of my key tasks was to supervise the daily activities of customer success managers and oversee all active engagements.I also collaborated with sales to create custom SOWs, expanding the company's presence within the client base.My duties comprise supporting sales and marketing teams with industry insights and customer knowledge.I advocated and secured senior-level staffing in alignment with business growth opportunities.Moreover, I created and presented national-level presentations on various revenue integrity best practice topics.My accomplishments within this role are following:• Chartered and managed a team that doubled the Success Management Service line annually for the first three years, resulting in >$3M in new reoccurring revenue.• Demonstrated thought leadership through national-level presentations on revenue integrity best practice topics.
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Customer Success ManagerCraneware Apr 2014 - Oct 2016Deerfield Beach, Florida, UsIn this role, I spearheaded a pilot Client Success Management engagement with a $4B Health System in Ohio.I acted as Trusted Advisor for the organization during its EPIC conversion and Pharmacy Revenue Integrity Team establishment.It is worth mentioning that, I expanded revenue integrity solutions across the health systems, adding software revenue, and success management revenue. I also solidified the necessity of investing in Success Management as part of the company's strategy and service offerings.Additionally, I championed application solution enhancement requests with Craneware Product Management, benefiting all clients, particularly those using EPIC HIS.My notable outcomes for this role include:• Customer Success Story published in July 2014, highlighting exceptional client support and results.• Expanded business with customers from $100K annually to > $750K annually• Facilitated a successful pilot program, directly contributing to the addition of success management as revenue generating service line.
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Territory Sales ManagerCraneware Jun 2010 - Jul 2014Deerfield Beach, Florida, UsDuring my time here, I enhanced Craneware's market presence in New York through new hospital sales, upselling to existing clients, and renewal activities.I established New York User Group in collaboration with GNYAH, fostering client engagement and collaboration.One of my key responsibilities was to cultivate strong partnerships with GNYAH Team, unlocking new sales opportunities.Alongside that, I served as Metro New York HFMA Communications Chair and Annual Institute Committee Member, contributing to industry networking and growth.Below listed are some of my achievements within this role:• Earned top sales accolades in both new and existing businesses, securing Founders Club distinction each year.• Ranked among the top three salespeople in the company annually.• Delivered presentations on various revenue integrity best practice topics at state and local NY HFMA chapters, showcasing industry expertise.Additional Experience as Internal Training Manager | Senior Account Manager | Strategic Projects Manager | Installation and Training Manager at The Craneware Group, Edinburgh, Scotland, UK and Deerfield Beach, FL US
Emily Casto Skills
Emily Casto Education Details
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The Ohio State UniversityAgriculture Communication
Frequently Asked Questions about Emily Casto
What company does Emily Casto work for?
Emily Casto works for Craneware
What is Emily Casto's role at the current company?
Emily Casto's current role is Accomplished executive with extensive experience in driving cross-functional collaboration, strategy development, and team empowerment..
What is Emily Casto's email address?
Emily Casto's email address is e.****@****are.com
What schools did Emily Casto attend?
Emily Casto attended The Ohio State University.
What skills is Emily Casto known for?
Emily Casto has skills like Revenue Cycle, Healthcare Information Technology, Hospitals, Healthcare, Healthcare Management, Healthcare Industry, Medicare, Revenue Cycle Management, Management, Healthcare Consulting, Hipaa, Sales.
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