Responsible for the central CRM function including the implementation of Salesforce CRM across 35 business divisions and multiple functions including Sales, Marketing, Technical and Service Teams with board level reporting of deliverables completion and high-level issue resolution.

Built a centralised team providing a variety of discrete, time bound marketing services to the organisation.

Expanded the team delivering system price management to meet SAP process and hierarchy requirements. Resource assessment and successful bid to increase the size of the newly centralised customer payments, employee remuneration and business analytics team.

3M Industrial Adhesives and Tapes is a business group focused on the provision of a uniquely broad product range to the diverse customer base of industrial manufacturing. Sought and achieved a mindset shift in the business from marketing being a simple promotion, sales support function to a customer-centric growth engine.

Marketing roles of increasing seniority covering a wide range of product types delivering sales and profitability growth utilising promotional mechanisms and portfolio management. Numerous new product introductions including the first commodity product to be launched for 3M into this marketplace.

Territory sales role focused on a geographical area of car repairers and distribution network. Delivered significant sales growth stemming from the introduction of new products. Achieved targets, both individually and team, winning sales team of the year for both 2001 and 2002.

Account management of a portfolio of Corus owned and independent steel service centres.