● Provided administrative and personal support for Managing Director, Depty MD and GM - Report collection and consolidation from all departments - Managed 5+ reports for MD and sent out to headquarter per week - Meeting appointment & set up (online or on site), greeted business visitors - Reported weekly / monthly statistics to management team - Business travel arrangement - Corporate license extension - Board of Director & Shareholder meeting minutes preparation & filed● Internal & External communication - Organized company events, including 2 International Women's Day celebration, Fundraiser for explosion in Beirut. - Organized CSR campaigns, including 3 beach cleanup activities, rice and book donation - Co-organized 4 year-end parties and 14 afternoon tea parties as the member in welfare commitee

● Customer Service : Arrival notice distribution (500+ BLs/ week), cargo freetime inquiry and calculation, shipment tracking● Processing of customer requests and follow-up of complaints (50-100 phone calls & emails / day)

● Monitored the progress of customs release of cargo & VGM submission (400+ bookings /week )● Customer Service : Shipment tracking, rollover notice, customized report for VIP customers● Cross check between container list and booking list (100% accurancy)● Processing of customer requests and follow-up of complaints

● Customer Service : Booking creation (20-100 bookings/day)● Processing of customer requests and follow-up of complaints (150+ phone calls & emails/day)