Emily C. Email & Phone Number

- Manage and lead a team of instructors- Source and meet new potential instructors - Collaborate with other Heads of styles and upper management to ensure streamline processes are made and implemented

Sydney, Australia

• Teaching a weekly choreographed class.• Part of qualified and diverse instructor team.• Leading dance classes for individuals or groups• Good communication and organisational skills• Dealing and working with people of all ages and cultures• Time management• Adapting teaching methods to meet student’s needs

Sydney, Australia

• Managed a large number of dance instructors and staff.• Second in charge• Coordinate annual instructor meetings.• Assist director with important decisions and actions.• Leading team by example and helping individual team members to develop theirskills• Input of new ideas and problems to help the company grow• Ensuring all customer needs are met for great satisfaction• Ensuring studio bookings are suitable to the daily timetable.

Sydney, Australia

• Devised the event concept, scheduling and site selection• Developed online marketing strategies and promotions• Coordinated logistics and arrangement of event crew• Represented the company at technical meetings with venue• Arranged specific roles for all individuals involved on day of event. • Consistently followed up on all point of contacts for event updates.

Sydney, Australia

• Was promoted to Head of Reception after 1 year.• Offered professional customer service to all customers. • Led a small team of 7 to help increase productivity. • Organised daily files into specific folder allocations.• Created spreadsheets for different events and daily schedules.• Consistently kept track of time to start/end daily scheduled classes.

• Work closely, and in conjunction with, Food & Beverage Managers and Banquet Operations Managers to ensure that F&B aspects of all events are cost effective and serve both the client's and hotel's needs.• Work closely with group reservations to set up Convention groups in appropriate PMS systems.• Responsible for organising both Accommodation and Catering side for Events Planning groups.• Prepare group handovers for Events Planning Groups for distribution to relevant Departments.• Responsible for arranging and running pre con meetings, where necessary.• Attend Groups Meeting with Revenue Management and Groups/Reservations Team.• Generate Banquet event orders for upcoming functions / meetings, conferences and events.• Communicate all information through regular follow up with client to review banquet room allocation and expected delegate numbers and communicate to Hotel Departments.

• Manage and lead corporate events from start to finish• Responsible for all event needs, liaise with relevant internal departments or supplier to deliver a legendary guest experience• Maintain a guest focus in all services, ensuring that guest service delivery is timely, effective and efficient• Maximise the guest service through the effective management of costs and the client’s service execution of the event.

• Manage internal and external events end to end.• Proficient with Delphi & Opera systems.• Process all event bookings from handover (from internal clients) to end, liaison with the end client throughout the process.• Perform all other related and compatible duties as directed by manager or Events Director.• Meet the requirements as provided by sales, internal client or manager for confirmed events and ensure the event delivered to the client’s satisfaction.• Determine both internal and external customers’ requirements and provide quality service and product delivery.

• Composing emails to internal/external guests representing five star hotels.• Communicating with guests under Forbes standard and delivering thrilling experiences.• Resolving customer service queries with diplomacy and tact.• Receiving and recording reservation requests.

Sydney

• Working closely with client base on event vision and execution.• Sorting all relative data into respective files for each client.• Site inspections at potential venues alongside Event Director.• Coordinating quotes, running order, on site files for each event. • Research of décor and suppliers specific to the style of an event.• Assisting the Event Director on the day of event.• Coordinating event crew through bump in/out on the day of event. • Briefing of event proceedings to all relevant staff.• Supervision of the entire event.

Sydney, Australia

• Part of qualified and diverse team.• Followed event floor plan and run sheet to commence bump in.• Received hospitality training to meet industry expectations.

Sydney, Australia

• Devised the event concept, scheduling and site selection• Developed online marketing strategies and promotions• Coordinated logistics and arrangement of event crew• Represented the company at technical meetings with venue• Arranged specific roles for all individuals involved on day of event. • Consistently followed up on all point of contacts for event updates.

Sydney, Australia

Sydney, Australia

Bachelor Of Management (Events), Event Management

High School