• Serve as first line of customer service for shipping companies and consignees.• Knowledge of claims research, international transit, and customs regulations• Resolved all customer issues with regards to billing, shipping, or product.• Create export documents needed for release of packages through customs• Resolve issues with overseas deliveries and customs clearing.• Type correspondence to initiate refunds for customers• Ability to problem solve, respond, and… Show more • Serve as first line of customer service for shipping companies and consignees.• Knowledge of claims research, international transit, and customs regulations• Resolved all customer issues with regards to billing, shipping, or product.• Create export documents needed for release of packages through customs• Resolve issues with overseas deliveries and customs clearing.• Type correspondence to initiate refunds for customers• Ability to problem solve, respond, and multi-task• Research damaged shipments and file insurance claims when necessary. Show less

• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.• Executed customer transactions, including deposits, withdrawals, money orders and checks.• Executed wire transfers, stop payments and account transfers.• Organized and removed online banking files no longer in use.• Upheld strict financial controls by keeping funds secure and accurately transferring monies. • Provided high level of customer service through… Show more • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.• Executed customer transactions, including deposits, withdrawals, money orders and checks.• Executed wire transfers, stop payments and account transfers.• Organized and removed online banking files no longer in use.• Upheld strict financial controls by keeping funds secure and accurately transferring monies. • Provided high level of customer service through friendly approach, strong professionalism, and timely assistance with customer transactions. • Checked amount details and fraud markers for transaction papers such as checks and money orders. Show less