Emily Colliar Email and Phone Number

Leading the operational team within the internal service management (ISM)centre of excellence. Supporting internal stakeholders with executing the ISM framework to maintain compliance with outsourcing; ring-fencing and operational continuity in resolution regulations.

Development Consultant within the Internal Service Management Centre of Excellence.

Working across Services to review policy compliance assurance activities. Understanding policy controls and activities undertaken to assure compliance. Supporting Policy Implementation Responsible Leaders with documenting their assurance activities.

Working within Shared Services on Pan-Bank Transformation Projects.As Acting Project Manager I was responsible for supporting our operations and shared services team with delivery of the Ring-fencing regulations derived from the Independent Commission for Banking.Completing governance documentation in line with P3M methodology. Mentoring and coaching team members to lead work streams. Working with stakeholders and helping them to impact assess changes required to the Operating Model. Planning and managing milestone plans in Planview and resourcing. Completed uncertified scrum master course and agile methodology training on estimation and planning techniques as well as Kanban. Continuing to up-skill in Agile and DevOps through online and classroom based sessions.Participated in an Artificial Intelligence hackathon earlier this year with colleagues across the Bank and developed a Bot to support incident management.An early careers advocate involved in supporting graduates and school leavers (part of Career Ready) with career discussions and understanding opportunities available within and external to RBS. Worked with a cross divisional team on an idea to improve Net Promoter Score as part of the future leader Programme and presented to Executives in 2016. Then went on to mentor a team in 2017.Always looking at ways to improve processes and actively participate in knowledge sharing initiatives. Passionate about learning and new technologies.

Reviewing Technology changes and selecting the highest customer risk for review by Executives.Producing MI on change performance and adherence to change processes using Key Risk Indicators (KRIs). Supporting Technology Executive in obtaining information relating to Change Delivery; Incidents and Problems. Recording minutes from Executive Change Boards and Major Change Event Reviews.

Currently working at Standard Life on a large Finance Programme.Providing PMO support for the Programme including:Governance supportFinance including budgetResourcingProgramme Board and Steering Group PacksManaging two PMO team membersSupporting project managers with raising risks, issues, assumptions, dependencies and change requestsWorking with finance to agree month and year end figuresMeeting with auditorsMonitoring quality of 3rd partiesWorking with 3rd parties and reviewing statements of workLiaising with work stream leads to obtain status updates, project progress, actual costs and forecast costsSupporting Programme Managers

Supporting PMs in delivery of the portfolio for our customers. Providing reporting for customers and senior management on status of the portfolio and resourcing. Administering Clarity for the whole of AGT. Currently working as part of the implementation team for MS Project Server 2010. Reviewing and improving processes to improve service.Involved in globalisation of team looking at common processes, tools, templates and reporting. Analysing data to look for improvements as part of Project Assurance.

Involved in Company Wide deployment of Lean Six Sigma across the business.Co-ordinating training across the Organisation, coaching Green Belts, delivering Green Belt Projects and promoting use of Lean Six Sigma.Worked as part of a team to develop the Project Methodology to encompass Lean Six Sigma.

Main Tasks/ResponsibilitiesCo-ordinating IT & Change Resource requestsProviding training and support to Project Managers on Clarity Software SystemEnsuring Projects initiation process is followed and documenting high level estimatesAnalysing and reporting resourcing and planning information for reporting to senior management team.Measuring service level agreements for the resourcing processAnswering queries and helping Project Managers with planning and resourcing.Projects:Reporting improvement plan to improve efficiency and quality of information.Assisted in delivery of training plan across the Project Management Community by helping to write and deliver the training material.I created a resourcing process within IT & Change to co-ordinate requests for resources on projects. I continue to manage and improve this process based on feedback from Project Managers and Resource Managers.Achievements: Completed an improvement plan which reduced time taken to prepare Capacity Vs Demand Report from 7-8hrs per week to 2-3hrs per week by automating the spreadsheet and combining third party and AEGON staff reporting.Successful delivery of training on use of the Clarity Project Management software application and very positive feedback from attendees. I have only been using this software myself since July 2009.Creation of a resourcing process which is now adopted across IT & Change which has helped to better utilise the resource pool model. Service level agreements have been set for resolution and submission of requests which I analyse and report.I have successfully developed an excellent rapport with colleagues, Project Managers, 3rd parties and resource managers.

Main Tasks/ResponsibilitiesProject Managing Continuous Improvement initiativesDeputising for Quality, Environmental and Health & Safety ManagerCompleting site audits for quality and safetyAdministering Innovation Award SchemeLiasing with Clients regarding specific documentation requirement for ContractsAssisting Project Managers with documentation and systemsTraining in First Aid at Work, Induction, on in-house software systems and Health & Safety. Including training design.Completing Client Prequalification questionnaires and auditing Sub-Contractor documentationWorking as part of team to implement OHSAS18001Assisted in development of BS25999 Business Continuity Plan and ISO27999 Security of Information DocumentAnalysis of Accident Statistics and reports to look for improvementsProjects:Development and implementation of Business Continuity PlanReview of Printers and printing to reduce costs and route documents to specific systems. This involved presenting cost/benefit analysis and a business case to the Directors for approval.Involved in development of Intranet and internet sites.Work with Clients, Project Managers and DirectorsAchievements: I have become a qualified First Aid at work trainer delivering my own courses which are then externally assessed through Abertay Training. To date I have 100% pass rate.Gaining approval of Directors to replace 2 printers within the main office.Taking over Prequalification documents has seen the success of many more tenders and also Client's satisfaction.I have worked with a number of large Clients to overcome documentation and safety problems on site in particular Bovis Lend Lease.Performed audits on third party contractors and own employees for Health & Safety and Quality.

Main Tasks/Responsibilities: Working specifically on Customer Communications & Staff training for a Project looking at improving customer security within the Bank.Gathering requirements from colleagues in the business and IT developers.Creating and working to a project planCreating specification documents detailing plan of actionCommunicating and obtaining approvals from stakeholders across the BankAnalysing current processes and looking at how to improve them, working as part of a team to deliver a project on time.Arranging and taking part in face to face and telephone meetings with Stakeholders.Recognising Risks and Issues, reporting them and actions leading to resolution or acceptable levels.Projects:Working on a project to enhance customer security for Telephone Banking customers and also to improve the enrolment process for Telephone Banking.The main stakeholders for this project were the Retail and Operational areas.Achievements: Although only employed here for a short time already I have taken on the responsibility of chairing meetings with Stakeholders, producing weekly reports (Dashboard) and have completed a course in Project Fundamentals (CITI).

Main Tasks/Responsibilities: Assisting Project Manager in daily management and maintenance of projects. The projects are to package and ship clinical supplies worldwide for clients who are performing clinical trials. Managing 3 studies this involves liasing with other departments to ensure tasks are completed on time in order to deliver medication to sites on time. Responsible for invoicing clients on a monthly basis and managing the project budget.A large part of the role is interacting with other departments to achieve the project on time. Leading weekly teleconferences to update the client and clinical teams on progress. Worked on a total of 6 projects of varying sizes.In the absence of the Project Manager I acted as the main client contact and was responsible for maintaining all projects at that time.Projects: The aims of these projects were to package and supply medication to sites throughout the world to enable the Sponsor to conduct clinical trials on patients and prove or disprove the effectiveness of the drug.The Client whose drug was being tested was the main stakeholder, as well as the company carrying out the Trials on behalf of the client.Achievements: I successful maintained and managed 3 projectsI solved an important issue relating to the naming of the inventory on our computer systemAn increased number of shipments were dispatched on time as a result of a revised shipping request system which I devised on Excel.

Main Tasks/Responsibilities: Providing new business quotations for Life and Pensions Contracts and provision of past performance figures for surveys. Quotations with special terms are calculated through manipulation of excel spreadsheets and quotation systems with some manual calculation. Answering telephone enquiries from Standard Life colleagues with regards to figures produced and the quotes which can be provided. Surveys are often for financial magazines such as Money Management. Quotation requests are received through lotus notes email and may be returned this way or printed locally. Altering and developing existing spreadsheets using Visual Basic for Excel.Achievements: Successfully completed Microsoft Excel for Proficient usersDeveloped a spreadsheet to run bulk quotes for surveys using Visual BasicTrained colleagues in the Policy Department on quotationsGained knowledge of Life and Pensions products including Funds associated with these products and charging structures.