Emily Corder Email & Phone Number

Chatsworth, Ga, Us

Atlanta, Ga, Us

*Collaborated with Senior Director of Customer Experience in creating the new Customer Experience team, workflow, and ensuring a smooth conversion to new delivery model*Oversaw, mentored, and trained team members on best practices in customer experience management and vendor risk assessments while managing transitions into the role.

Atlanta, Ga, Us

•One of the first members for the new CORL Technologies Customer Success team, Ms. Corder worked alongside the department director to aid in defining this new role.--Spearheaded the creation of internal policies and processes to better define the Customer Success department and delivery team workflows•Developed the Quarterly Business Review presentation to demonstrate client progress and overall value of CORL.--During client discussions, identified client goals and proposed strategies to aid in clients achieving their third-party risk management objectives.•Provides account oversight to 37 accounts (with combined revenue of $1.8M)Identifies upsell and cross-sell opportunities with clients.--Detrimental growing an existing account and increasing revenue of the account from $52,000 to $212,500.•Responsible for onboarding net-new and existing clients to CORL technologies and any new product releases.

Atlanta, Ga, Us

•Effectively communicated with team members to ensure we are working cohesively and providing excellent service to clients•Managed and facilitated vendor risk assessments for clients•Independently managed nine clients•Facilitated discussions to assist clients in initiating assessments•Consistently earned and maintained positive client health scores•Detrimental to reviving the relationship between CORL Technologies and a high-value client. Received personal thanks from said client for dedication to their account.•Created agendas to facilitate weekly status calls with clients•Assisted in onboarding new clients•Provided PowerBI training for clients and colleagues•Monitored and managed emails from clients and client vendors•Exceeded manager and team lead expectations with SLA compliance pertaining to customer response time – goal of 70% compliance, average was 93%

Aurora, Il, Us

•Assisted in managing projects through analyzing project material, managing regular project meetings•Proofread reports, memos, and protocol drafts for any grammatical and formatting errors•Facilitated administrative support such as accounting, scheduling meetings, managing calendars, managing traveling, and expensing purchases •Coordinated file production, including copying, organizing, and/or scanning file material which will include photo images or photographs; for preparation of deposition/trial material•Kept accurate account for time billed towards clients and non-billable work•Initiated new project set-up through checking potential conflicts, file set-up, and communicating with potential clients•Read and routed incoming/outgoing mail in all formats. Identified and reference the appropriate file number to all incoming correspondence•Collected outstanding balances •Onboarded new consultants and administrative staff and assists with training•Assisted in corporate efforts to better title positions and describe them on job postings

Kennesaw, Georgia, Us

•Performed administrative duties to support advisors and students through providing class overrides, student advising, preparing and analyzing data to track student success, and coordinating student and advisor scheduling•Synergized office efficiency by training colleagues to utilize Microsoft Teams and Microsoft SharePoint•Organized office files in SharePoint to provide all associates with access to important documents•Innovated strategies for success during virtual registration amidst the COVID-19 pandemic

Kennesaw, Georgia, Us

•Corresponded with high volumes of students through emails and phone calls regarding admissions, registrar, financial aid, and potential issues with their student accounts •Utilized Banner, Owl Express, Nolij, and CRM to assist students with various issues while complying with FERPA laws

Kennesaw, Georgia, Us

•Performed general administrative duties while assisting students and alumni with creating resumes and cover letters, their various career-related questions, and facilitated employers connecting with students•Reviewed and edited resumes and cover letters through Handshake with criteria cultivated with the assistance of recruiters and other human resource professionals

Lakeland, Florida, Us

•Communicated with patients through face-to-face and phone interactions to assist with any insurance issues or questions concerning their prescriptions •Assisted in filling prescriptions through data entry, billing, product dispensing, and auditing orders to ensure they were filled correctly

Cincinnati, Ohio, Us

•Communicated with patients through face-to-face and phone interactions to assist with any insurance issues or questions concerning their prescriptions •Assisted in filling prescriptions through data entry, billing, product dispensing, and auditing orders to ensure they were filled correctly

Kennesaw, Georgia, Us

•Performed general administrative duties while assisting students • Provided excellent costumer service to students and alumni •Assisted students with resolving IT issues•Inventoried and shelved books

Integrative Studies

Certificate, Legal Administrative Assistant/Secretary