Standing up a European Operating Company comprising of multiple entities in the QSR space. Designing and delivering on end to end people processes, systems and frameworks across multiple markets to support scale and profitability. Partnering with regional and local management to align HR strategies with business objectives. Supporting the implementation of corporate HR frameworks, policies and procedures across the region. Providing leadership and guidance to leaders across the region. Overseeing the development of regional recruitment efforts, and developing initiatives to ensure balance and parity for candidates, to ensure inclusive hiringVendor management for HR third party providers including payroll, HR advisory, benefits, pension and ER. Overseeing compensation and benefits within the region, ensuring compliance with legislation and local market requirements. Trusted partner to the CEO.

My role presently is to lead the field people operations team, as a member of the People Leadership Team. I’m responsible for building and executing exceptional and data-driven people operations practices, tools and processes. This role is responsible for all restaurant and above restaurant training, development and learning as well as managing and continually improving HR systems, analytics, people processes and experiences for over 11000 team members. Partnering with over 50+ franchisees and master franchisees, and reporting to the Chief People Officer. I’m also responsible for leading our Social Purpose strategy “An Equal Slice for everyone”, owning all external communication with our partner agency, driving engagement and consumer awareness. Recently securing over $2m in global funding. I also lead and have experience of running cross-functional teams, and creating a future-focussed, performance-driven People function.

Reporting into the CPO, in this role I lead our franchise capability agenda for the UK, Ireland and France, specifically enhancing the team member experience at all levels from team members in stores through to business owners and operational leaders. Owning the people strategy for 750 restaurants across 3 markets across talent, culture, performance and capability. Partnering with master and sub-franchisees to deliver world-class people and operational excellence. Owning the design and creation of all product and role-based training for our restaurant and above store teams both practically and via our eLearning technology systems. Partnering with our Chief Operations Officer and LT to deliver a strong and compelling experience for our teams. Currently owning the strategy for enhancing the team member experience across the markets, engaging our support centre with hut operations to improve the customer experience and leading a team of HR & training specialists to deliver results.As part of the SLT, sit in and lead on various boards including CAPEX, franchise health, people steering committees and operational excellence and implementation teams.

Reporting to the Chief People Officer for Europe, this role covered 20+ European markets. Partnering closely with European Development and Operations teams to provide best in class capability of our Yum! Master and sub-franchisees.Designing and developing new franchisee onboarding frameworks and materials to deliver hut excellence across the UK & European markets including training design for new concepts and assets. Partnering with HR & Training leaders to embed global people standards for the Pizza Hut brand and working with franchisees to deliver capable and trained teams to fuel results across all markets. Implementation of new systems and processes to drive field people capability.

Leading the UK people strategy for Pizza Hut Delivery UK. - Launch of new learning tech stack for the market - Supported with implementation of POS system integration work and training - Designed and delivered UK recruitment and retention strategy post Covid to drive increased restaurant staffing levels and improved ways of working - Implemented digital driver tipping solution into the UK market- Recruited and built franchise HR team across largest partners to drive enhanced people capability for the UK

HR Leader for a franchised group of Starbucks stores including Drive to, Drive-Thru and High Street assets, growing the portfolio of sites. As a member of the SLT was responsible for designing and implementing people strategy including pay and reward, performance frameworks, and talent management. Implemented Fourth Hospitality HR and People system company-wide Implemented engagement and communication platform across primary and secondary business units Implemented employee welfare support providers and wagestream services to support employee wellbeing Implemented new Attensi digitalised eLearning platform across franchisee.Revised and implemented post-covid recovery strategy including staffing, ways of working and flexibility across the retail stores.

Setting up of a people function for franchise-owned Starbucks stores from scratch including people frameworks, policies, procedures and processes. Business partnering the MD to embed ways of working and practices for high business performance.Full understanding of Company finances and commercials including P&L and business health.

Responsible for ER, talent management, succession planning, recruitment, performance management, appraisals, culture and engagement and development of U.K. colleagues.Responsible for the annual performance management process, talent matrix and reviews at site level for the leadership team. Cascading our cultural concepts within the business, ensuring development and HR tools are consistent with ways of working, monitoring and influencing employee engagement through company initiatives including forums and action plans. BAU process management including annual pay and exceptional pay reviews, bonus and performance management. Working with UNITE Union leaders on pay negotiations and strategy. Led all business change and CI programmes, leading and embedding business plans in line with targets and initiatives. Delivering HR solutions to enhance commercial performance on site. Bringing People MI reports to management for solutions and early intervention, streamlining people processes and case management, and challenging and coaching the management team at all levels. Demonstrable team management skills and experience.Led the UK payroll team for supply chain sites. Developed and implemented initiatives to drive and improve employee engagement.

Partnering with the site MD, this role was responsible for embedding performance framework across the largest UK fulfilment centre to prepare for peak deliverables. Ensuring critical roles were occupied by capable operators to drive high performance culture. Developing the cultural strategy for the site to develop engagement and brand affiliation. Bringing in employee benefits and world-class employee wellbeing offering. Dealing with high level people-strategy and partnering with unions and flexible staffing operators.

Partnering with divisional directors this role was responsible for designing and developing the UK people strategy to deliver on shareholder promises around store sales growth, new store opening staffing and improving sales performance through effective people processes and culture. This role supported 6+ Divisional Directors and worked across 300 stores both retail standalone units and store in store concepts in partnership with Currys and their Senior Leadership team. Full ER remit, organisational design and programme delivery for the UK

HR Resourcing, HR Assistant and HR Advisor at Carphone Warehouse. HR Coordinator at 3M, HR Advisor and HR Consultant at the NHS.