• Maximized efficiency by coaching and mentoring all personnel on industry practices, company procedures and Izettle systems.• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.• Manage a team of up to 60 people across two sites, responsible for complete employee lifecycle• Oversee inventory by ordering precise quantities of stock and increase revenue streams by reducing costs and managing schedules

• Maximized efficiency by coaching and mentoring all personnel on industry practices, company procedures and Izettle systems.• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.• Manage a team of up to 60 people across two sites, responsible for complete employee lifecycle• Oversee inventory by ordering precise quantities of stock and increase revenue streams by reducing costs and managing schedules

Deliver induction training to new starters.Build talent poolEnd to end employee lifecycle

The safety and wellbeing of a child is the most important responsibility of this job role. I work with families daily who all come from varied backgrounds and have had different issues throughout their lives which often leaves permanent effects which has given me awareness and skills of how each individual may require a different approach to be able to communicate well. I conduct regular visits to the family’s residence and have to objectively observe the family and record in detail my observations. I complete workshops with the families to assess their knowledge on a variety of topics that are relevant to them including recognising abuse, risks to their children and work with the family to identify any key areas for improvement and aid them to build their knowledge on these subjects. Not all families were willing to participate with the program they had been placed on which would often leave me open to abuse and people not wanting to participate, through communication and listening, often families would begin to build a relationship with me and begin to engage in our sessions.

• Responsible for the diary management of over 30 trainers UK wide• Book and organise training courses for hundreds of clients UK wide• Communicating with different departments to ensure training material is delivered for each course

Since becoming Account Manager I still deal with a broad range of administration duties, including inputting applications and updating worker information. I am also now responsible for my own clients instead of helping others with their clients so therefore I am responsible for any client or worker queries. I am responsible for the payroll of all my workers, including processing holidays by our weekly deadline, ensuring sick notes are received and processed by head office. I post job adverts daily looking to recruit for new positions. I book interviews, conduct the interviews and ensure all workers have the right to work in the UK and complete DVLA checks where necessary. I have previously conducted disciplinary meetings and taken notes for other disciplinary meetings. I am on call 24/7 for all of my clients.

After being promoted from Administrator I continued to fulfil many of the administration duties including filing, inputting application forms, dealing with reception and phonecalls. I had then taken on the responsibility of dealing with booking temporary staff for several different clients. This including sharing the office out of hours mobile and doing staff check in's on site, delivering PPE to site for new starters and carrying out inductions.

Whilst working as an administrator I was working on reception, being the first point of contact for everybody who walks through the door. I was answering the phones and dealing with enquiries or forwarding the calls to the correct colleague. I was responsible for inputting new starters to the system, updating workers information (bank details, new address etc) and filling away all paperwork.