Supporting senior management in the securities division.

• Managing all aspects of the branch to deliver the budgeted financial results by following the appropriate systems and procedures whilst actively controlling payroll and cost lines. • Drawing up and implementing the weekly roster of branch staff ensuring that the kitchen and front of house areas are appropriately resourced to meet the branch’s trading pattern and the accompanying fluctuations in required production whilst controlling the labour budget. • Taking primary responsibility for the recruitment, appraisal, training and development of the branch team to achieve their potential through challenge and support. • Building and maintaining effective relationships within the branch to promote a free flow of effective communication and a harmonious working environment that constantly delivers an excellent standard of product, presentation and customer service. • Demonstrating good communication skills both verbal and written; able to communicate with staff and management at all levels including staff for whom English is not their first language.• Managing the branch’s weekly stock-take, submitting an accurate, up to date Weekly Trading Report to Head office. • Taking full responsibility for ensuring all systems and processes are adhered to (most recent branch audit scoring 99.8%).• Leading by example to ensure the image of The Hummingbird Bakery is positively projected (Scoring 100% on my Mystery Shopper).

• Motivating and encouraging my clients to maximise their performance and achieve set goals. This resulted in exceeding my sales targets of memberships, consultations and training sessions resulting in becoming the most successful Performance Specialist in the team.• Developing my interpersonal and organisational skills to deal with a range of clients each with individual requirements. • Overseeing opening of the premises and ensuring the facility was ready for clients by checking it was clean, fit for purpose and stock levels were adequate, requiring a keen eye for detail.• Conducting the weekly and monthly account reports.

• Preparing the store for daily service, working as a cashier and providing customer service on the sales floor. • Recognised by senior management for excellent product knowledge, ability to upsell and a calm but effective way of dealing with customer complaints.• Maintaining immaculate appearance to enhance the brand’s perception.