• Created and continuously manage the team responsible for all A/R responsibilities related to Non -Auction Services• Monitor and coach the quality and productivity of team• Scaled department from 2 services to 5 within a year• Create, document, and implement payment procedures and training for new products and acquisitions• Interviewing, hiring, and training of new hires• Reconcile and balance month end reporting to ensure accuracy • Partner with internal and external implementation teams to facilitate the merge of new acquisitions to ACV Auctions in relations to accounts receivable

• Assisted with the implementation of SOX internal controls across all financial systems and building the monitoring tools and processes to ensure continuous compliance• Facilitated the implementation of tax management software• Provided support for the implementation of software to further automate NetSuite ERP• Collaborated with business partners and technology teams to improve financial data quality

• Assisted in creating and implementing a collections process for an emerging start-up company• Implemented use of Salesforce to create, monitor and complete Collections Cases• Assisted with the transition from QuickBooks to NetSuite, completing testing, data validation and team training• Fielded escalated calls and communications with dealers, floorplans and business partners to resolve payment escalations and investigate complex customer requests, billing disputes and account issues• Led an effort to select a 3rd Party Collections agency, and continued to manage the relationship, along with handling the account referrals to the agency• Assisted with hiring and training while building the Escalations (Collections) team from 2 to 10 people within 6 months• Assisted with managing the Escalation Specialists and reviewed quality and productivity of the team• Created training and procedural documentation

• Supported the Accounting Manager in accounts payable and receivable• Maintained a comprehensive financial filing system• Invoiced customers and ensured payments were received and posted accurately• Coded and entered vendor bills for timely payment• Processed vendor payment via check and ACH• Reconciled and balanced month end reports

• Managed Accounts Receivable for a 432-bed property• Balanced student accounts and managed rent including payment and credit application, collections, and bank deposits• Updated applicant and lease information• Led resident/parent relations and managed resident/roommate conflicts