• Received and screened a high volume of internal and external communications including email, mail, and phone calls.• Delivered quality customer service in a professional manner while managing multiple tasks.• Prepared rental contracts, processed rental terminations and exchange requests.• Processed all equipment rental invoicing and crediting.• Coordinated activities from all deliveries, pickups, and transfers to and from customers.• Developed strong, professional relationships with customers and outside salesmen by initiating and collaborating exemplary service and engagement.• Directed and coordinated the movement of all rental equipment and ensured that equipment movements were documented.• Successfully managed and dispatched delivery trucks and coordinated with other sales experts to ensure equipment arrived promptly and satisfied customers.• Handled logistics and had equipment delivered promptly and efficiently while managing several haulers at once

- Assisted in managing corporate social media channels including Facebook.- Used Adobe Creative Suite to design social media posts. - Assisted in developing company magazine for local sheet metal contractors.- Responded to email and social media messages according to prescribed policies.

- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.- Prepared social media posts and videos with eye for viral content strategies.- Uploaded breaking news and updates to organization's social media and website accounts.- Presented news by researching, developing and covering field news events.