> Organise, manage, and deliver Drive experience and Car track day operations.> Plan capacities and pricing accordingly to retail trend> Lead a team of 6 direct reports and coordinate and manage up to 250 contractors.> Develop commercial strategies to maximise product growth and profitability, exceeding budgetary targets.> Collaborate with stakeholders to convey key messages and ensure events surpass customer expectations.> Conduct data analysis to adapt strategies and identify opportunities for growth.> Manage vehicle fleet operations across a diverse site.> Handle direct customer relations, aiming for first-time issue resolution.> Create, review, and maintain standard operating procedures and risk assessments.> Regularly present to wider team, senior, and executive management.

>Responsible for retail service and strategy of all areas of the circuit’s retail business.>Managing staff booking system and payroll for 250 staff. Motivating the team to achieve an excellent customer experience.>Developed, implemented, and reviewed operational policies and procedures annually.>Striving to improve customer service score and products. Resulting in the delivery of a combined turnover of 1 million per annum.>Managing a team of 60 staff across the retail and experience operational day.>Liaising with key internal and external stakeholders to implement change.>Recruiting all retail staff, holding interviews and assessment days. Training all new and existing staff.>Driving team to maximise revenue and capitalise on revenue opportunities.

>Built and maintained relationships with clients, tailoring services to meet their needs.>Provided candidates expert advice on recruitment strategies and interview techniques.>Managed largest spending account within the branch, meeting sales KPIs consistently.>Promoting vacancies and responding to all applicants in a timely manner.>Ensure a companies approach to diversity and non-discriminatory people management practices were upheld at all times and advising clients of standard employment law.>Conducting candidate interviews, to understand their needs and find best fit companies/industries.>Management of client accounts, providing monthly evaluation of performance, identifying areas of weakness and implementing action plans for improvement.

>Management of two businesses, Brow bar, and Benefit makeup counter.>Managed a team of 12 consultants, ensuring smooth day-to-day operations.>Conducted auditions, interviews, and training sessions to maintain a high-performing team.>Achieved annual sales targets of £470,000, implementing promotional events and innovative marketing strategies.>Collaborated closely with area and store managers to optimize business performance.>Oversaw inventory management, replenishment, and maintenance of key selling lines.>Developed and implemented promotional plans to drive business growth.>Administrative tasks including sales analysis, commission sheets, and staff scheduling.>Provided training and support to new Account Managers and Beauty Advisors.>Assisted in training sessions and supported area manager initiatives.