Customer Success Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Emily Desousa Email & Phone Number
Senior Customer Success Manager | SaaS | $3M+ ARR Portfolio | 115% NRR | 97% Retention Rate
at
Orange Logic
1 work email found
@phoenix.edu
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager | SaaS | $3M+ ARR Portfolio | 115% NRR | 97% Retention Rate
Location
San Diego, California, United States
Who is Emily Desousa? Overview
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Quick answer
Emily Desousa is listed as Senior Customer Success Manager | SaaS | $3M+ ARR Portfolio | 115% NRR | 97% Retention Rate at Orange Logic, based in San Diego, California, United States. AeroLeads shows a work email signal at phoenix.edu and a matched LinkedIn profile for Emily Desousa.
Emily Desousa previously worked as Customer Success Manager at Orange Logic and Senior Customer Success Manager SaaS at Photoshelter. Emily Desousa holds Bachelor'S Degree, Health/Health Care Administration/Management from University Of Phoenix.
Company email context
Email format at Orange Logic
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{first}.{last}@phoenix.edu
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Profile bio
About Emily Desousa
Fueled by a passion for customer success, I find joy in transforming challenges into opportunities and delivering top-notch results. I’m not just about meeting customer needs—I’m all about uncovering their goals and helping them achieve them. Since joining PhotoShelter as a Senior Customer Success Manager in February 2022, I’ve dedicated myself to building deep, meaningful relationships that elevate customer experiences and foster lasting partnerships. My mission is simple: to drive mutual success by connecting with customers on a deeper level and ensuring their goals become our shared victories.I play a pivotal role in: ■ Delivering comprehensive customer support across multiple platforms, ensuring seamless and impactful client experiences■ Re-engaging key accounts and steering specialized training to meet the evolving needs of our clients■ Guiding clients through onboarding, product demonstrations, setup, and training sessions, ensuring they derive full value from our solutions■ Expanding service offerings and nurturing relationships that transcend transactions to achieve shared success■ Recognized for exceptional problem-solving, my passion lies in empowering customers and fostering an environment where every interaction propels us toward mutual profitability and sustained partnership.Technical Skills: Salesforce (CRM), Zendesk, Jira, ChatGPT, Outreach, Gong, Looker, Google Suite, ZoomEducation: Bachelor of Science in Healthcare Administration, University of Phoenix, San Diego, CaliforniaAchievements: "End of the Earth Award" at PhotoShelter, Highest Retainer for Q4 2023, Asked to present on developing meaningful relationships with customers at the Sales Kick off 2024Interests: Scuba Diving, Photography, Hiking/Backpacking, and spending time with my dog
Listed skills include Leadership, Data Integration, Team Building, Social Media, and 47 others.
Current workplace
Emily Desousa's current company
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6 roles · 19 years
Emily Desousa work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager Saas
Mar 2024 - Oct 2024
Customer Success Manager Saas
■ Managed a $3M ARR portfolio with 175+ Tier 1, SMB and Enterprise clients (Delta, Major League Soccer, National Hockey League, Subaru), running them full cycle from onboarding to renewal.■ Exceeded a high NRR goal of 115% for 2023 ( vs. team average of 105%) with a 97% retention rate.■ Orchestrated onboarding for 8 new customers/quarter, averaging an NPS.
Feb 2022 - Mar 2024
Customer Success Specialist Saas
First point of contact for multi-billion-dollar Fortune 500 chains and single proprietors to make sure that their businesses were successful with our product. ■ Owned a portfolio of 60 accounts valued at $1M ARR, overseeing upsells, training, customer support, and product management.■ Oversaw all customer support via call, emails, and live chats using.
Nov 2021 - Feb 2022
Customer Success Manager
■ Directed and supervised operations at three stores, including one with $1M in weekly sales, leading a team of 140 employees.■ Boosted YoY revenue by 8% across the store, harnessing past reporting data to track trends.■ Pivoted store operations during the COVID-19 pandemic, helping team members adapt to their roles as essential workers.■ Oversaw employee.
Oct 2015 - Nov 2021
Client Engagement Manager
Lightstory Photography
■ Provided high-quality event and portrait photography on location for weddings, events and families. ■ Leveraged social media to strategically market to local graduating seniors and brides.■ Maintained accurate and detailed records for accounting and tax purposes.■ Networked locally to increase sales and received referrals from highly satisfied brides and.
2007 - 2009
~2 yrs
1 education record
Emily Desousa education
-
University Of Phoenix
FAQ
Frequently asked questions about Emily Desousa
Quick answers generated from the profile data available on this page.
What company does Emily Desousa work for?
Emily Desousa works for Orange Logic.
What is Emily Desousa's role at Orange Logic?
Emily Desousa is listed as Senior Customer Success Manager | SaaS | $3M+ ARR Portfolio | 115% NRR | 97% Retention Rate at Orange Logic.
What is Emily Desousa's email address?
AeroLeads has found 1 work email signal at @phoenix.edu for Emily Desousa at Orange Logic.
Where is Emily Desousa based?
Emily Desousa is based in San Diego, California, United States while working with Orange Logic.
What companies has Emily Desousa worked for?
Emily Desousa has worked for Orange Logic, Photoshelter, Mytime, Trader Joe'S, and Lightstory Photography.
How can I contact Emily Desousa?
You can use AeroLeads to view verified contact signals for Emily Desousa at Orange Logic, including work email, phone, and LinkedIn data when available.
What schools did Emily Desousa attend?
Emily Desousa holds Bachelor'S Degree, Health/Health Care Administration/Management from University Of Phoenix.
What skills is Emily Desousa known for?
Emily Desousa is listed with skills including Leadership, Data Integration, Team Building, Social Media, Public Speaking, Skilled Multi Tasker, Interpersonal Leadership, and Engagement Management.
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