Emily Devoe Email & Phone Number

Connecticut, United States

Delivered operations underwriting work in support of Personal Lines, focused on continuous improvement of the business and customer outcomes. Core efforts centered on measuring outcome-based quality execution, completing focused reviews on key business priorities, and identifying trends and opportunities.

• Independently handled routine and non-routine inbound and outbound service/special service calls. Assisted customers, by providing accurate Property and Casualty information along with timely solutions to.
• Demonstrated knowledge of Auto, Home and Umbrella state specific endorsements and guidelines.
• Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.
• Responsible for underwriting New Business insurance applications, completing state filings and obtain critical underwriting information to properly evaluate and price risks.