Implemented the use of a volunteer management system which resulted in a quadruple increase of volunteers in the first three months.Recruited, scheduled, trained, and managed individual and group volunteers with a focus on development and retention.Supported the pantry floor by: de-escalating interpersonal conflicts, intaking new clients using Spanish, Portuguese, French, and Haitian Creole language skills, providing clients with additional local resources.Developed continuous… Show more Implemented the use of a volunteer management system which resulted in a quadruple increase of volunteers in the first three months.Recruited, scheduled, trained, and managed individual and group volunteers with a focus on development and retention.Supported the pantry floor by: de-escalating interpersonal conflicts, intaking new clients using Spanish, Portuguese, French, and Haitian Creole language skills, providing clients with additional local resources.Developed continuous improvement efforts to revitalize the pantry space, including the creation of a children's table with activities and books in multiple languages.Managed the home delivery program, organizing the production and delivery of 50 grocery boxes per week to home-bound clients, while taking into consideration their dietary preferences and restrictions.Supported the Street Outreach Team by engaging with East Somerville unhoused community, providing information, resources, and needed items. Show less

Managed the development of custom Situational Judgment Tests while liaising with internal and external support teams, staying on schedule, and navigating technical and interpersonal obstacles to ensure client satisfaction.Created and maintained process materials to guide team members through projects as well as to facilitate the onboarding of new hires.Collected and analyzed assessment usage data for client teams.Maintained translation files and worked with translation agencies to… Show more Managed the development of custom Situational Judgment Tests while liaising with internal and external support teams, staying on schedule, and navigating technical and interpersonal obstacles to ensure client satisfaction.Created and maintained process materials to guide team members through projects as well as to facilitate the onboarding of new hires.Collected and analyzed assessment usage data for client teams.Maintained translation files and worked with translation agencies to satisfy client requests for additional languages.Supported with pre-sales efforts by gathering and updating cost information for clients. Show less

Sourced, screened, and conducted behavioral interviews with candidates on behalf of Verizon Wireless.Assisted in organizing and running hiring events onsite at Verizon and at local universities