Emily Dizon Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

BUSINESS SUPPORT• SALES DEVELOPMENT: To increase sales volumes with existing customers by propagating volume sales and also introducing new services leading to higher revenues; To identify new customers by liaising with the Business Units and from the market survey; To demonstrate incremental sales volumes and support the sales targets and objectives; Maintain the sales funnel and also update the invoicing details on daily basis.• BUSINESS ANALYSIS: To assist Diversey Consulting Manager on business analysis for reporting and budgeting purposes.• REPORTING OF LOST / DEAD / DIMINISHING BUSINESS ACCOUNTS: To make every effort to recover lost customers• SALES TRACKING & CLOSEOUT: Inquiries handled at Admin & Business support level must be tracked in sales funnel and reporting done at a monthly level.• IDENTIFICATION OF POTENTIAL NEW CUSTOMERS / TELESALES: To identify new customers (maybe existing customers) and make calls and provide feedback on calls.• PAYMENT APPROVALS: Authorized to approve payment release with final approval from the Sales Manager / Finance Director pertaining to payments in the absence of the reporting Manager.• CUSTOMER DATABASE MAINTENANCEADMINISTRATOR• Customer query / Customer support• Ordering of training materials• Planning of training activities• Execution of post-training activities• Troubleshooting customer complaints & Feedbacks• Project Support• Documentation & Filing• Inventory Control• Cost ControlAUTHORITIES• Authorized to plan training schedules for consultants at his/ her own discretion based on customer preferences.• Authorized to directly communicate with those concerned in the event of training rooms not maintained hygienically, and standards not met.• Authorized to approve payment release in the absence of the Manager.

Dubai, United Arab Emirates

Responsibilities:Involved in all facets of customer service, order fulfillment, sales support and contributes in meeting sales target, as well as administrative duties as requested.Inside Sales Executive• Provide end-to-end administrative support for the sales cycle.• Act as first point of contact for urgent calls, emails and messages when representative is not available.• Respond and pre-screen potential opportunities as well as assist customers’ seeking distributor in the region.• Generates and sends quotation to customers.• Initiates a routine follow-up on the offer status.• Updating Insightly CRM on the opportunities and project.• Responsible in updating and sending monthly price list to distributors.• Support sales managers on project submittals and order processing.• Coordinate with support engineers to deal with technical queries.• Liaise with production and logistics on delivery schedule.• Assists accounts department in following up on the outstanding payments.Office Administration• Assist with company exhibitions on the marketing materials and hotel bookings.• Maintaining petty cash and providing monthly expense report.• Ensuring sufficient quantity of sales support materials such as product catalogues, business cards, and product samples are available. • Responsible in ordering adequate pantry and office supplies.• Handling and updating customer databases.

Jumeirah Lakes Towers

Sales Administration• Enter details of the order on SAP software and forward the order to the production or dispatch department, asking for confirmation of stock availability and delivery dates.• Create records for new customers in CRM• Provide accurate and timely quotations to end-user customers, responding to queries, follow-ups with customers and monitoring of progress.• Administer customer accounts including pricing structures, order history, outstanding balances, and contractual matters. Follow-up on letters of credit, credit applications, and outstanding debt.• Coordinate order processing with Group Manufacturing and Export Administrators. • Coordinate shipments to ensure timely and accurate order expedition • Administer commission accounts for agents/distributors and Regional Sales Manager incentives plan in accordance with company policy• Provide general office administrative support.Quality Management• Ensure that all internal controls relating to sales administration are maintained at all times.• Support the Regional Sales Team in the management of dealers and distributors.Customer Service Management• Communicate effectively with customers, manage timely response to queries and troubleshoot as required.• Coordinate warranty items in liaison with Customs, freight forwarders and customers.Sales Reports• Prepare daily reports of all orders received and actual sales shipped, against budget and forecast.• Provide timely and accurate reports of product availability as per the sales forecast and production plan.• Assist in the measurement of actual performance against sales forecast and budget, including future projections.Office Administrator• Assist with employment procedure in terms of visa processing, medical and insurance, acquiring Emirates ID. • Ensuring the completeness of employees personal records. • Scheduling meetings, appointments and travel arrangements. Arranging hotel and flight booking reservations.

Business Bay, Dubai, Ae

Sales Support and Administrator • Reports directly to CEO, Directors and Senior Management level on sales metrics, opportunities and threats. • Travelling International to provide support and training to Internal Operations team • Responsible for managing all aspects of the inside sales department and lead generation process. • Managing the sales administration procedures. • Evaluate and improve inside sales and sales administration processes • Contributes, recommends and implements Company’s operation development and policies.• Execute training and supervise entry level positionsOperations Coordinator• Process overall Sales process using Tally software: Sales Order, Delivery Note, Invoice, Purchase order, Goods receipt note and Purchase Vouchers• Makes costing on all work orders and projects• Regularly monitors the accuracy, completeness and coordinate department activities and projects to meet project timelines.• Ensure accurate and complete information is captured in customer relationship management (CRM) system.• Generates Quotation and make sure Renewal Quotes are sent to customer 2-3 month prior to expiry. • Attends to customer complaints and properly coordinate with the right department until the problem or concerned is solved/action.Purchasing & Logistics• Generation of Credit Facility with vendors and/or suppliers.• Raising Purchase order, Delivery Note and Goods receipt note.• Coordinates with all department to block and secure the items and arrange timely deliveries.• Attends meetings to suppliers and/or vendorsFinance Support• Serves as a point of contact concerning Accounts, Purchasing & Logistics and responds within established guidelines• Resolves escalated issues from Junior level positions in terms of payables and receivables• Good accounting knowledge and assist in maintaining financials, audit reconciliations and monitor cash flows• Generate Sales Invoice for billing purposes and dispatch the same accordingly

United Arab Emirates

Overall In-charge on Sales Operations from Lead generation, providing quote, Purchasing, Deliveries, Invoicing and Collections.Expertise in Purchasing, Accounts, Coordinator, Administrative role, Operations Executive, Help and SupportOrder ProcessingProcess sales orders received by telephone, letter, e-mail or website. Also process orders generated by sales representatives or telesales staff. Check the order to ensure that customers have entered correct details, such as prices, discounts or product numbers. Contact customers to resolve any queries or obtain any information that is missing. Raise Purchase orders and Prepares Statement of Accounts, Invoices, Delivery Notes when orders are complete.Order entryCheck that delivery and contact details are correct and update customer records with any changes. Check the customer’s payment or credit status or obtain authorization from the sales manager before releasing the order. Customer RecordsMaintain customer sales records with details of orders and invoices for sales reports and for planning future sales and marketing campaigns.Sales SupportProvide support to Sales Managers, Business Development Managers, and CEO when they are away from the office. Take calls or e-mails from customers and alert representatives to any urgent issues. Deal with routine requests from customers, such as requests for price quotes or delivery dates. Also pass any technical queries from sales representatives or customers to the appropriate departments. Update representatives and customers on orders or deliveries to help the field sales team work more productively and focus on dealing with customers.Sales Team AdministratorMaintain records of sales and compare them with targets to help sales managers and representatives monitor the team's progress. Also, record and process sales representatives’ expenses, such as fuel or hotel accommodation, and prepare reports against budgets.

United Arab Emirates

• Work as internal sales person for trailers and porta cabins.• Data Entry of carrier information.• Issuance of Commercial Invoices.• Prepare Cheques.• Prepare and manage correspondence, reports and documents.• Interact with vendors/carriers/facilities for timely deliveries.• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.• Organize and coordinate meetings, conferences, and travel arrangements.• Carrying out background research and presenting findings.• Communicate verbally and in writing to answer inquiries and provide information.• Compose, type, and distribute meeting notes, routine correspondence, and reports.• Make copies of correspondence and other printed material.• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.• Coordinate with customers, to satisfy their expectations.• Order and dispense of office supplies.• Take, type and distribute minutes of meetings.• Set up and maintain filing systems.• Maintain databases